Today’s Guest Aristocrat is:Maria Gee. “Maria Gee is The Content Manager for harri.com. A restaurant worker turned blog-writing-video-directing machine, she aims to educate and entertain those in the hospitality field. “
The restaurant industry is currently seeing one of the biggest technology shifts since the 1980s. With the recent emergence of ordering kiosks, mobile payment platforms and other innovations, it’s time to give your management system a needed overhaul too. Before you make the final decision on one of the many hospitality solutions out there for your restaurant, arm yourself with the following information:
Craigslist Doesn’t Cut It Anymore
Craigslist is known to be the go-to source for staffing in the restaurant industry. You publish a job post in the morning, and you may make a hire by the end of the day. Sounds great and all, but that’s not the best way to source candidates for your business. (Don’t keep your hopes up either; you probably won’t be that lucky every time.) You need a more reliable channel when recruiting talent. Find a hospitality online management system that can deliver you the quality and quantity. Also, when you are not looking to staff, have the resources to be proactive and scout out for potential hires. The shortlist of names will come in extremely handy when you are actually short-staffed.
Your Filing Cabinet Cannot Handle Any More Paperwork
Retire your filing cabinet immediately. Begin onboarding your employees via digital forms and applications. Going the paperless route will not only help you reduce waste, but you will be able to bring on new hires at a faster pace too. Hey, what’s not to like about that, right? The quicker you can handle that, the quicker that team member can add value to your business. Additionally, digital onboarding now includes e-signing and e-verifying features, which means you will be fully compliant with labor laws.
Communication is Vital
It’s crucial that your restaurant team stays connected. The best way to keep in touch nowadays is through messaging apps, since most hospitality professionals rely on their phones. In the group chatroom, update your crew on the latest updates. For example, let them know there is a seasonal menu change or a daily special. When everybody is on the same page, both your restaurant team and business will run smoother.
I am deep into a book called: No Fears, No Excuses: What You Need To Do To Have a Great Career by Larry Smith. In this book, he asserts that: “the grown-up world is where talent goes to die.” Reading this statement jolted me gratefully inside – as this is something I have come to realize in my own career journey and in the scope of coaching my clients in business.
You may be thinking that this statement is: “harsh” or “an unfair generalization”. Perhaps, you’re right, but I will wager that you are not necessarily wrong, but rather predictable. I say you are predictable rather than wrong, because you belong to a subset of thousands – if not millions of people who believe in a precept of work that is fast becoming a dinosaur. This precept of work includes: Choosing a degree field (preferably something that will allow you to support yourself upon graduation), studying hard even if you hate your field of study, finding an internship where you give your gifts away for free, only to search for whatever job the economy will loan to you. This my friends is the age old definition of success and job security. The unfortunate outcome of all of this is: The lot of unhappy people and wasted talent living and participating in a society that appears to being conversely impacted by a perceived lack of skilled workers.
While what I just outlined is not indicative of everyone’s career; it is the reality of the majority. Very rarely do I meet someone who says: I love my job and it is allowing me to utilize my full range of talents. In my head, I know of a handful of people in both my personal and professional circles who truly love the work they do. I know that “love” makes people uncomfortable, so let me define what “love” means in this context:
The handful that “love” their work are:
1)Doing work that aligns with their natural talents, interests and passions.
2)Fulfilled by the work, interactions and daily dynamics of the job.
3)Reinforced by having their basic needs for compensation, benefits, flexibility, long-term growth, challenge and continued learning met in return for their efforts.
Most people are not “in love” let alone fulfilled in the way I just described above. Every week, I observe the sentiments about work as we inch towards Friday. Most people, appear to be happiest from Thursday through Saturday. Sunday is a reminder that work starts in 24 hours on Monday – which brings on the inevitable social shares and/or griping about the drudgery that is returning to work. Put plainly, people are miserable and feel stuck.
Coming back to the title of this article which is: Is the “grown-up” world where talent goes to die? Is it true? I think it is. We start children off conditioning them to conform to the world rather than disrupt it. This conditioning often forces them to ignore their interests, innate skills and passions in favor of the road most traveled, lucrative and accepted. In doing this, we ship them off to university to study what seems like the best option for them. Sometimes it works out and other times a pivot emerges to the dissatisfaction of the parents, because of course we are supposed to have our entire life figured out at 22 – how reasonable!
Should we be lucky enough to get a job after graduation, more advice comes our way. The advice is: “Work hard, keep your head down, follow the rules and you will be promoted and successful in no time.” In “no time” is the operative word, because in this current economy promotions seem to be rather elusive and hard or good work is no longer a silver bullet for success on the job. By the time, people look up – they have a home, 2 cars, some kids, a dog, bills and a job that is a terrible fit for their skills and lifestyle; but the bills have to be paid, so onward with more drudgery.
For every person that works a job there is a dream and creativity deferred in the journey towards personal and professional success. We have all been conditioned to believe that holding a job whether it is a passion or not is a badge of honor – your right of passage into adulthood. More money, more bills, and more material effects are just a few of the things that define your adulthood in our current society. The problem with this rat race of superficial success is that it is superficial. Success is subjective and therefore much more to having longevity in your career than the degrees, certifications and clocked years of service.
Agreeing or disagreeing with this statement of talent dying in the grown-up or corporate world doesn’t matter. What matters is that you take a moment to realize what you want your life and contributions to stand for and taking stock of where you are so you can ensure that the two align. Here’s a hint: In the coming decades, success will not be defined by your retirement package, the money in your bank account or the amount of hours you worked – it will be about how you made an impact (however small) in your part of the world.
I spoke about success and what is means to be an adult in the modern world on my Periscope show: Ask Czarina Live. You can watch it below.
September 13th will mark the 5 year anniversary of The Aristocracy of HR. I certainly never set out to become a blogger, so reaching this milestone is pretty darn special. There were quite a few people who gave me a chance and supported from the very beginning. I’ll give them a shout out next week as well as address how I stumbled upon blogging; but for the purpose of this post I want to explore what I have learned over the past five years.
The first lesson is: Honor your writing process.
Don’t get me wrong consistency is a huge factor in achieving and maintaining traffic to your blog, but you want to know what is even more damaging than consistency- forced content. I have never been able to write under duress. Like a true artist, I need the spirits to move me or something to inspire me to write. Luckily, I have been inspired on more weeks than not these past five years. However, there have been a few weeks in which nothing I thought to type was worth your time.
I often had this aching feeling like I needed to put something out for the sake of not losing readers. I used to sit in a bit of my own purgatory, until one day I learned to honor my writing process. I write what inspires me. The only other writing I know how to do is to introduce a product, service or event which is a bit more technical. Outside of that, I am not a content calendar gal. It just isn’t helpful given the way I write.
If there is anything that I have learned, it is that you will churn out the worst content – if you don’t recognize what kind of writer you are and honor it. Planning a content calendar may help some organize their thoughts – while others may be more free-spirited like me. Do what works for you.
The second lesson is: Write what you know.
I’m not sure how many blogs I’ve read over the years, but I am certain it’s in the thousands. That said, there is nothing worse than reading something that seems forced or isn’t based in fact. There is of course satire, but I am talking about the group of folks who are professionals, experts, gurus, ninjas in their own right yet, their story and/or style of writing leaves much to be desired.
Part of how you succeed as a blogger is to write what you know. The things that are like second nature to you, but still a mystery for the right audience is where the magic happens. I’m not saying pick easy topics to write about all the time, but do yourself and your readers a favor by knowing what you are talking about. Lack of acumen can plague even the best writing. It’s kind of like an unwanted zit – it’s grossly noticeable, unnecessary and bothersome.
Lesson three is: Be humble.
When I started blogging in the HR niche, there were a lot of cliques and elitist personalities in abundance. I’ve since learned that many of the other blogging niches suffer from the same problem. Many of the bloggers who were prolific five years ago have either fallen off the blogging scene and faded into obscurity. Some have moved on to other endeavors. Yet there are still a few plugging along like me. You never know where your next opportunity is coming from. Treat new bloggers the same as you would a blogger with thousands of followers or readers. That newbie blogger with a rather scant reader base and social media following can sky rocket to notoriety in the blink of an eye. Focus on being better at your craft, but never count a lesser-known blogger out.
I believe one of my keys to success with The Aristocracy of HR is that I am humble and welcome connecting with my readers and followers whether online and offline. It may seem as though this would be simple for most bloggers to follow through with; but I have seen many let the pomp and circumstance of blogging success get to their heads. Don’t let that be you.
There are so many other lessons I have learned in five years. There are far too many to share in a mere blog post. When I got clear about how I wanted to celebrate this occasion I realized the best way to do so is to give my time and ear to those thinking of dabbling in blogging and/or those who are bloggers but need a fresh perspective to continue.
As such, I am holding a free Q & A call on September 13th to answer questions about blogging, business, and how becoming a blogger has transformed my career and life.
If this is you, register for my call below. Conversely, if you know someone who could benefit from this call, please feel free to share the call information.
Stay tuned here as there will be many more celebrations of my 5 year Blogiversary and announcements in the coming weeks!
There are all of these articles about communication and engagement. I have contributed my thoughts in some of them. They are all useful in some regard if you want to get to the bottom of your engagement and communication issues. Except, we would have to include the one nuisance variable that most leaders and companies won’t cop to and that is: The cloak of silence.
We are working and living in the age of knowledge. We have more data points than we can use and have more information at our finger tips than previous generations. If given a chance, most leaders will cite wanting to understand their employees better. They want to understand things like motivations, propensity to leave, career aspirations etc.
What makes this problematic is leaders and companies want to know these things, but are often times not willing to ingest and digest the answers. Often times, when the answer they receive is unfavorable for them or the company – they react. The reaction is negative and usually sets such a tone that any further or future communication like it will be non-existent, censored and/or stifled.
Around the time of the 9/11 attacks here in NY the MTA came out with this whole campaign that said: ” If you see something, say something.” Many businesses latched onto this saying and started using it as a way to appear as though employees should feel free to share the things they are noticing and should feel safe to do so without fearing retaliation. There are some good eggs that truly stand by having an open, honest and communicative culture.
Others still, prefer a cloak of silence. They prefer for employees to be seen and not heard. These are companies that like when people speak up to praise the organization and its leaders. Companies that prefer a cloak of silence literally squash and black list anyone who dreams of raising a concern or anything deemed unfavorable for the company.
Let us examine through this example:
I worked for a company in a previous life that loved to hold town halls. If you know anything about town halls you know that they are meant to be open forums where people can come to have their ideas and concerns heard by those in power. The goal is that healthy debate and conversation is brought to the table by the constituents and those in power so that amicable solutions can be implemented.
When we had town halls, they spent weeks communicating the importance of our participation. It was even shared that no question was “dumb” or “irrelevant”. Yet, the first town hall I attended at this company was quieter than a church during Sermon. The CHRO spent an hour speaking about projects, opportunities, our organizational scorecard and then asked for questions. One of my co-workers raised her hand and if looks could kill she would have been dead. She continued to ask her question about adding additional members to our team, because of the excessive workload. Her question was answered abruptly and dismissed.
After the town hall, some of my more tenured co-workers spoke among themselves about how this employee who spoke up never learns her lesson. As in, she should have remained quiet instead, because clearly her question was not welcomed.
Every subsequent meeting and town hall was marred by a cloak of silence. We all knew that it wasn’t worth our time to ask questions or raise issues in these meetings despite what leadership was saying. They didn’t really want to know. It was all about faking their way to engagement and open communication – except they were doing a really poor job at it.
If you have noticed the same in your company here are some tips for building trust and getting your employees to communicate with you again:
1) Don’t ask questions, if you don’t want the answers. What people experience in their jobs day-to-day is very real. Don’t ask them to lie to you so your feelings aren’t hurt. Your employees have a right to not work in fear and you deserve to hear the truth so you can improve.
2) If delivery of certain messages are your concern, set a few ground rules for your town halls and meetings. Let’s be honest, sometimes intention doesn’t meet delivery at the finish line when it comes to communication. Having a few ground rules for meetings and town halls will help to set the tone. Be sure that your employees know you will abide by them as well.
3) When they speak, you listen and then take action. What is the point of having all of these data points, if you are going to simply hoard them – only to do nothing with it. When your employees speak up it’s an act of bravery on their part. The way they know that you have heard them is by acknowledging what was said and taking action.
Communicating doesn’t have to be difficult. Once you get over your own fears and needs to control what and how your employees say something – it will be a smoother ride for both parties.
I was on Facebook last week and happened to see a headline that actor, Will Smith had some choice words for “The Donald”. I clicked on the headline and watched the video of his press conference in Dubai for Suicide Squad. When probed by a member of the Dubai press about the negative reviews of Suicide Squad he said the following:
” I feel like at this point in my career I’ve earned the right to fail. Right. So, I’m going to take shots and I’m not going to hit them all; because I’m going to be trying really wild, aggressive, creative things. Some of them will be critically-acclaimed, some of them will make money and some of them will be Wild, Wild West.”
It resonated with me, because it reminded me of my own journey and relationship with failure.
Perfection be damned!
We are the most imperfect-perfect society. Most people are so broken, so lost, still learning, still striving and yet we will do everything in our power not to appear to be an overall failure. It starts when we are young. We are coached, molded and forced to put on appearances whether at church, family functions and school. The messages we receive are that mistakes are okay, but don’t make too many of them. How does something as imperfect as a human rise to such a level of perfection?
We rise to the occasion as much as our spirits can take us and eventually we all fall short. It is in those moments of imperfection that we recognize that we are fighting an uphill battle. Those messages of “failing just enough, but not too much” feel inhumane; but still we have appearances to upkeep.
Why does failure feel so permanent?
The funny thing about failure is: It isn’t permanent at all. When I look back at my failures, there isn’t one that completely destroyed me. You couldn’t tell me that while I was going through it, but not one destroyed me.
I’ve been through a lot. Once you have overcome the fear of failure, you figure I got this. That is until your dreams and aspirations grow even larger in size. So, here I am again wanting to expand and reach for the stars and guess who is back to torture me – our frenemies, fear and failure.
To be honest, failure is uncomfortable. It doesn’t feel like comfort food on a rainy day. It’s like the night you drank too much and prayed to get past it; while also promising never to get drunk again. In this way, much of how we approach failure has to do with mindset and approach.
Let’s explore why failure feels so permanent and what we can do to change it.
Reason 1) “If I fail, everyone will know I failed and judge me for it.” Oprah once said that every guest she had on her show from celebrities to the KKK had one thing in common- they wanted to be understood and seen for who they are. We all worry about others seeing us fail and the opinions and/or judgments that will follow. Particularly in this digital age where everyone is so visible; failure feels very public.
Newsflash: Time fades everything – especially memory. What you think people remember about your failures is very unlikely the case. No one person should have that much power over you and your climb to success.
Reason 2) ” I feel like everything is crashing down on me in this moment of failure.” I would be remiss if I didn’t discuss the feeling of failure and how this exacerbates the whole experience. As humans, we generally set out to do something and in return we expect our efforts and intentions to yield the perfect outcome. When things don’t align in the way we imagined, we generally feel like nothing can ever be better again because of that failure. Depending on the magnitude of the failure, those feelings of sadness, guilt, pessimism can last for a long time.
Newsflash: It’s important to go through those emotions, but you can’t live there forever. It’s the whole “being tired of being sick and tired”. The woeful feelings get old. Ultimately, things do get better. It requires a change of perspective and working on your approach to failure.
Reason 3) “Failure is bad and in return what I set out to do was bad.” Let’s be clear most of us don’t know how to fail and recover from it. No matter how many times we try to re-frame “failure” it is still ingrained in us as something negative. Most of us want to be seen as a success. Until recently, success was the positive end of our efforts and failure was the negative outcome of our efforts. It sounds easy enough to say we should revise our definition of success to include a healthy helping of failure, but our prior conditioning doesn’t want us to be great.
Newsflash: Let’s not romanticize failure as if all failures are equal. There are failures that result in casualties and some that are rather benign by comparison. Sometimes it really is as bad as it feels. Still, there is a lesson to learn and a wrong to make right. The grit and strength you have to use to get there is what success looks like.
Like Will Smith, I feel like I have earned the right to fail. It is a revelation you have when you have spent much of your life trying to walk a straight line. Perfection doesn’t exist. While we are all out here trying to figure out our purposes and life missions – we might as well let the failures teach us and lead us to success.
Share your feelings about “failure” with me below.
