HR’s job has always been evolving. We have gone from administrative paper pushers to devising strategy that has operational impact to the organizations we serve. Are we headed for another evolution in this tumultuous political environment? I think so, but like many other human-related issues within organizations it isn’t really something HR can fix with a sweeping policy, focus group, or strategy.
Let’s consider a few factors. Before November 9th of 2016 how much did you think about employees’ or co-workers political ideologies? Probably not much, but when you consider that those ideologies could be tied to human flaws particularly the flaws of intolerance and hatred – what policy of strategy are you going to devise to combat that?
Better yet, if you are an HR professional of color who is now met with an emboldened employee who is anti-anything White, Anglo-Saxon, how motivated are you to work with that person and better yet serve them? How about if they verbalize their disgust for gender-neutral bathrooms despite the current regulations in place and several members of your team are part of the LGBTQ community?
Humans are flawed and messy. That makes our work in HR – flawed and messy.
I’m not suggesting that everybody wear their political ideologies on their sleeves and draw a line in the sand. Obviously, nothing would get done if we did that. However, I think we often paint a pretty picture of how things could and should play out without considering what has a real possibility of happening. That is to say that if people are protesting in the streets and having heated arguments/differences both in real life and online that are starting to reveal some character flaws; there is little if anything that any one-size-fits-all diversity, inclusion or HR program you could do to combat that.
The challenge of our work in HR is anticipating human behavior and balancing it with checks and balances through programs and policies. If we’re honest, we have never been able to control human behavior. All we really have success in is creating the best possible circumstances for our workforces to thrive. We have never truly been in control of the outcomes. If you disagree, I will kindly ask you to go back 5-8 years, search any common HR concern and count how many of the topics are recurring from year-to-year.
Where we get better is in rethinking how we approach the recurring and new issues that crop up, with the understanding that how it all plays out is dependent on something completely out of our control – human intention and behavior.
Back to the initial concern of the political environment, the same old policy and focus groups are not going to cut it. Now, more than ever we need to be sharing our experiences as a collective community and brainstorming better solutions. We need to not be afraid to say to the C-Suite that just-in-time training and reactive policy development will no longer do their company any good. This is a time for every HR practitioner to listen more than they speak. It is time to get comfortable with uncomfortable discussions about racism in the workplace, politics, pay disparity etc. I have met way too many practitioners in my travels that all too often have these items on their yearly HR to-do-list, but consciously put them off because it either doesn’t affect them or they can’t be bothered.
If you think what is going on outside the walls of your company doesn’t have the ability to spill into the day-to-day operation, you are kidding yourself. Your employees need a little more of the “human” out of Human Resources right now.
Here’s how you give them that “human factor”:
Do not ignore complaints or concerns raised around employee relation concerns. This has always been true, but right now it is even more important. You need to have a handle on any discrimination, bullying or violent behavior that may be brewing in your organization.
Make sure you are advising your C-Suite leaders regularly about the climate within the organization. It is important that the C-Suite and HR are in alignment on how to deal with sensitive matters. Encourage your leaders to be more visible than perhaps they are accustomed to.
Communicate with your workforce regularly and let them know you are available. Yes, I know you are swamped and don’t have time for people traipsing in and out of your office all day. However, would you rather that you catch an issue early or when you’re in court? Will you sleep better at night knowing you settled an employees’ concerns or would you rather see them as a number? Regular communication keeps gossip and assumptions at bay. If your employee’s know where you stand they don’t need to wonder or conjure up alternative facts. See what I did there.
Time to look at your programs and get some real feedback on its effectiveness. Yes, it will sting if you get negative feedback. However, the goal with any program or training is to actually usher in change. If your goal is to keep the organization afloat during these tumultuous times and keep the workforce progressing on an upward trajectory – you ought to evaluate what you are doing and how you are doing it.
Add some levity to the workday every week. It doesn’t have to cost a lot or be overly time-consuming. What people need is a break from reality. Regardless of what our individual ideologies are, we can all find some commonalities among us. Have a “bring your favorite board game to work day” or an ice cream sundae social. Give people a chance to see the good in their co-workers .
*Bonus*Watch the HR department carefully. You can’t have people so-called dedicated to making a difference for entire organizations be simultaneously pumping their fist for all muslims to be banned from the US in the breakroom or be rallying for the KKK off-hours. It is a bit of an oxymoron; don’t you think?
Creativity and heart have always been the answer to most of HR’s woes. There is no better time than now, to put both of them to use.
I have long had a love/hate relationship with the generation talk. The part I hate is simply boiled down to the fact that employers and marketers alike often think that generational theory provides them with a magic checklist with which they can compartmentalize people, subject them to certain conditions and reap the rewards by them behaving just as the theory proposed.
Generational theory at it’s best provides individuals with the language to describe the way they see and interact with the world. Humans like to group things. I think we like it because it makes it easier for us to process experiences or people by having a set of norms be attached to one group versus taking the time to sift through the multitude of difference.
Personally, I have been thrown in the bucket of Millennial based on when I was born and it never sat right with me. Depending on who is speaking, millennials are typically born between 1980-1995. This is the generation that is digital savvy, wants it all and is supposedly unwilling to work for it. A terrible generalization, but nevertheless I find it hard to identify with a generation that hasn’t really accounted for my personal experience. My very unscientific experience has been that I have very little if not nothing in common with someone who is 22 years of age in 2017. That is to say, my approach to life, work and even technology is vastly different than someone born in 1995 and it even differs the later you get into the 80’s as well.
I was always quietly frustrated with much of the generational talk as an HR professional because I never met one generation that spoke directly to me. That was until, I read Mashable’s: The Oregon Trail Generation: Life before and after mainstream tech. Reading this piece by Anna Garvey, my life and perspective was illuminated. She talked about the unique experience of people born in the late 70’s and early 80’s who lived in a time before the digital boom experiencing a largely analog life and who experienced adolescence at a time when technology was undergoing a major shift.
If you grew up in the late 70’s and 80’s in the US, Oregon Trail was one of the first games you learned to play on the old Macintosh’s so plentifully supplied to the computer labs of elementary and middle schools in the U.S. Playing games like this on floppy disks cascaded into the wonder of CD-Rom and the dial-up internet age that we all came to love in our adolescence.
Before I get too nostalgic, it is important to note that unlike our younger millennial counterparts, we grew up in a time where technology was a nice-to-have rather than a cornerstone of everyday life. It is my belief that this experience is unique and has shaped people born from 1978-1984 in a much different way than previously thought.
I have always struggled with the duality of appreciating the norms of analog life while also being incredibly excited and sometimes annoyed by how quickly technology has shifted everything we know. When asked, I would always tell people I felt like I was a little Gen X and a little millennial. Who knew someday that the Xennial Experience would become a thing. Xennials are essentially a hybrid micro-generation that encompasses both Gen X and Millennial qualities.
Consequently, when Anna Garvey’s article hit the cyberwaves online it went viral. Thousands of people shared her article across social media sharing that they felt similarly, but never had the language to describe the feeling.
As a result of all of this, I want to take it one step further. I have created a short survey to get a sense of how Xennials experience life and career. It is called: The Xennial Experience Survey and it is my goal to get as many people as possible born between 1978-1984 in the U.S. to take my survey.
Full disclosure: There have been several articles on this topic coining different names for this micro-generation. I am now seeking to put some data behind it to substantiate the claim that we deserve a generation that stands independent of Gen X and Millennial.
If you or someone you know was born between 1978-1984 in the U.S., please take and/or share my Xennial Experience Survey below:
I will be running this study all year. I hope to have some preliminary results to report in 2018. Thank you for participating. Stay tuned!
P.S. If you are interested in receiving my findings when they become available, please reach out to me at: Janine@talentthinkinnovations.com
P.S.S. I did a show about this topic of Xennials on my Ask Czarina Live show recently. You can watch the show by going to: bit.ly/XennialsTV.
To say there is a lot going on in the world right now is probably an understatement. The current events of the moment are so cumbersome and so complex that for many it has become emotionally and physically taxing.
The interesting thing about the emotion piece is that most of us are walking around unable to muster up emotion for anyone or anything that doesn’t directly affect our own lives. That is to say that we would rather lose ourselves in the joy of Beyonce’s pregnancy or the latest You Tube video of someone making a fool of themselves in an effort to ignore and/or not fully participate in the more pressing issues of the moment. As an avid watcher of the hit show: The Walking Dead, I am more and more convinced that our story – like the show will never be about the zombies or the villains who destroyed humanity; but rather the human beings that were so out of touch with reality that they allowed it to happen.
Of course there will be the bunch who say: “I can enjoy pop culture and be just as socially vigilant as the next soldier”. Sure you can. I will not deny you your joy. Lose yourself. However, I will wager you that the people dying in Aleppo have no distractions; nothing to divert their attention from the daily horror of their own lives. The biggest diversion those poor people have is the pain of losing loved ones, the periodic pleas over social media to save them, and the hunger pangs plaguing them for weeks at a time.
Do you think the people of Flint, Michigan have the luxury of caring about pop culture or the latest viral video when they are going on their third year of having lead-ridden water to drink, cook, and bathe with?
What freedom to divert attention do the people of Pinellas County, Florida have as 95% of their students continue to fail reading and writing with a white-run board of education who prides themselves on incarcerating young black children for minor offenses?
Enjoy your diversions, your bubbles, and all of the things that make you comfortable and happy daily. I simply hope that the freedom to enjoy those things is never taken away from you. I hope you never have to become invisible to a whole society of people who value their diversions more than your well-being.
I hope that you never encounter an injustice so horrible that people leave you to cope in deafening silence, because they are afraid to lose what little has been afforded them.
By all means, keep your head down at that job where you can’t seem to make strides, but affords you a regular check. Keep your mouth shut so as to not stir your friends, family and professional network – I’m sure they will all come to your rescue should misfortune befall you.
Personally, I cannot keep my head down. I will not keep quiet. I have watched enough atrocities to know that I am quite fortunate and at any moment it can all be taken away from me. Nothing that is granted is indefinite. I know enough to know that I cannot cure all of society’s ills, but I know that to not step up and lend a hand is a moral sin.
As we all continue to watch many of the constructs of society and government crumble before us, we need to ask ourselves whether we are going to be proactive and do our part; or wait until misfortune hits closer to home to snap out of it and into action.
Please know the goal has always been for each of us to be so wrapped up in self-preservation, survival and distractions that we remain oblivious to all of the underhanded things going on right under our noses.
If you want to know what’s going on you merely have to stop and pay attention to what is going on and the connectivity of each event. Enjoy the glimmers of beauty still present for our enjoyment regularly; but please also recognize that your ability to enjoy those moments is a privilege many do not have.
Ultimately it is your choice to stay abreast or to live in ignorance. Choose wisely.
I had the esteemed privilege of attending TED at IBM last month in San Francisco. Admitedly, I was prepared to be impressed by their usual roster of inspiring speakers making strides in every field from technology to healthcare. However, there was something more at play at this year’s TED at IBM. I got the sense that IBM, the company wanted each of us to walk away with something more than what we had in previous years. My takeaway was the following: Although things in the world aren’t right at the moment, don’t fret as there are people working to solve the ills of society and more importantly we all have a duty to contribute in the same fashion. While IBM made no specific reference to politics or endorsements of any one candidate, their request that we all refrained from capturing pictures and posting to social media; in addition to the messages each of their speakers brought to bear sent a clear message as to which side of humanity they are on.
If nothing else, 2016 should have taught each of us that the huge global challenges we face are both diverse and emergent. Take speaker, Dr. Laxmi Parida for instance. Her talk at this year’s TED at IBM was about her work as a Computational Geneticist where she is analyzing the genes of crops to ensure our food is safer and sustainable. She shared with us that most of the calories we consume today come from just 12 plants. Dr. Parida went on to share that biodiversity in the tropics has dropped 60% and that the likes of favorite fruits like Avocado are under threat. Most notably, she warned: ” We are a global village. As scourge affects one part of the world it quickly spreads to the others.”
We take for granted everyday that we have certain necessities like food, water, housing etc. What if none of those things exist one day or exist in crippling shortages? Some of our fellow citizens of the world know this reality all to well. While we empathize with their plight we don’t often take a moment to consider whether we will be met with the same shortfall in our own lives.
As luck would have it, I ended up on the same plane and seated next to Dr. Laxmi Parida going back home to NY. You would never know she just delivered the talk of her life sitting next to her. She was humble and friendly as we chatted and shared a bottle of Cabernet Sauvignon. My kind of gal.
Next up is a particularly moving speaker by the name of Villy Wang. When we talk about empathy and putting ourselves in the place of another- no name stands out more than Villy Wang. Upon listening to her opening remarks for her talk at TED at IBM we all heard about her childhood which appeared to be marred by her fear and hatred of African-American people. You see, Villy was raised by a immigrant single mother in NYC who was one day unexpectedly mugged by some black teens. As we all cringed listening to this story, a bright spot immediately emerges as she explains how her own disdain of stereotypes against Asian people caused her to want to understand other minorities (particularly, African-American people) and the biases they faced. The more she examined other minorities the more she came to see the economic and social disparity faced by minorities. As a result, she started BAYCAT – a social enterprise designed to teach youth for low-income and underserved communities to capture untold stories to create social change. She brought one of her students with her to TED at IBM who she asked to stand for applause. There was not a dry eye in the theater.
Having compassion for one another begins with the genuine interest in not only listening to what others have to say; but understanding and acknowledging their reality. Villy lives this and it came through in her talk.
Some more inspiration…
What does the development of chemotherapy drugs have to do with curing the ills of governments? Apparently, the two are very connected if you ask Charity Wayua. Dr. Wayua is from rural Kenya. After earning her PhD in developing chemotherapy drugs from Purdue University she returned to Kenya to use what she new to cure the ills of the Kenyan government. Her goal was no simple task. She wanted to improve government services designated for small and medium businesses.
As result of Dr. Wayua’s use of cutting-edge technology and the utilization of methodologies used to cure cancer to cure inefficiencies in the Kenyan government, she was able to shift Kenya’s rank on the World Bank Ease of Doing Business Data Bank from ranking 113 to 92. She noted that initially she believed the Kenyan government was corrupt. However, she has revised her thinking since working with them realizing that they were not corrupt in the way she first believed. Her belief is we all have a duty to roll-up our sleeves to create the change we want to see in our governments.
As we face our own dealings with corruption here in the U.S., this is a great reminder that we all have what it takes to be the change we wish to see in our government.
I could write so much more about the power of the speakers at TED at IBM, but it would never end.
What I took with me is this feeling of hope and obligation to refocus on that which is bigger and more pressing than my immediate needs. The world needs each of us to do our part whether in our own communities or at scale to cure the ills of society while making life better for others. It is time for us to use the spark within us to activate things that add value to humanity rather than detract from it.
This is a call to action I can get behind. What ideas will you “spark and activate” in 2017?
I had the privilege of attending S.H.E. Summit two weekends ago as press. My attendance at the event was the culmination of a two-year promise I made to myself to get there. I stumbled upon this event a few years ago while on Twitter. I saw the hashtag trending and it immediately peaked my interest. I started reading all of the goodness on the hashtag which lead me to Claudia Chan’s website and from there I was hooked.
I have been to quite a few conferences over the years – each of them with a different mashup of pros and cons. Here’s what I appreciated about S.H.E. Summit:
1)The speakers were relatable. Each speaker shared their stories honestly and ended with sincere calls-to-action that spoke to their dedication to seeing all women thrive. Part of what energizes attendees to take action with any information acquired from your event is: Their ability to see themselves in the speakers and/or the stories being told.
2)They didn’t miss the opportunity to include men in the discussion. From the men who attended as a attendees to those who graced the stage, there was an important dialogue at S.H.E. Summit around how the empowerment and progression of women is affecting men. This is a conversation that is usually scoffed at by hardcore feminists, but I appreciated the difference in perspective.
3)Their programming was designed to address the whole woman, not just parts. When have you ever gone to a conference where you can get professional inspiration while finding out that there is underwear that exists to eliminate the god-awful maxi pad all women have to endure during that time of the month? Yes, this happened. We had the privilege of hearing from dynamic founder and serial entrepreneur Miki Agrawal of Thinx, Period Panties ( sorry not sorry, guys). Miki has created panties that are powered by technology that allows women to ditch the pad. Not only were there unanimous gasps in the room by the women in attendance, but we were all so captivated by her charge to remove the shame that is often synonymous with menstrual cycles for women around the world.
Miki wasn’t the only captivating voice that day. We also had the pleasure of being introduced to Tiffany Dufu, Author of Drop The Ball ( due to be released in Feb. 2017). Tiffany spoke to me personally because she shared her story of striving to be a perfect mom. She called her particular condition “Home Control Disease” (HCD). HCD is a condition that she defines as “having the need to have everything done a certain way – her way”. After her attempts at perfection failed her consistently, she started to redefine what success looked like.
For Tiffany, success boiled down to these three things:
1) Having a purposeful career
2) Cultivating a juicy partnership
3) Leading a healthy lifestyle.
With a new definition of success and letting go of perfection, she decided that it was okay to “drop the ball”. This meant that she would forgive herself if she missed responding to birthday party invites. It also meant that, she only manages what she can and lives with the imperfection of everything else. This is something I personally grapple with as I try feverishly to manage my three children, wife duties and my business.
Although I well know that I’m not alone in my mommypreneur plight, it was reassuring to know that it was okay to “drop the ball” if it means more peace and less pressure in my life.
Claudia Chan, Founder of S.H.E. Summit
If these two ladies weren’t enough to whip us in shape, we got hit over the head with the “Women & Money: Why We Struggle in the Relationship & Practical Steps to Financial Empowerment” panel. This panel encompassed Judy Dougherty, VP and Head of Strategic Initiatives at Prudential, Deborah Owens of Owens Media Group, Lisa Nichols, CEO of Motivating the Masses, Silvia Tergas, Financial Planner at Prudential and was moderated by S.H.E. Summit Founder, Claudia Chan. Their message to us was to not leave our financial futures up to chance. What I appreciated about the discussion was that it talked about the difference between wealth versus income. Deborah Owens of Owens Media Group cited that “wealth is an inside job”.
Typically when we hear about acquiring wealth, it is spoken about as something tangible that we can go out and conquer. It was refreshing to hear them encourage us to do the internal work first so we know how to sustain and build upon the income when it comes.
As you can tell, S.H.E. Summit was chock full of inspiration and activation to get you moving towards chasing your dreams. My overall takeaway was: Success should be defined individually. Much of the pressure and shame women and men feel around how well they are doing in life stems from very general definitions of success that are rooted in how much money you have in your bank account or the items in your closet. Walking away from the S.H.E. Summit I felt empowered to help the women in my life and my clients to redefine success on their own terms. When you are focused on the things that are important to you and you are actively taking steps to achieve your goals – you are indeed a success.
I was a Snapchat and Instagram beast that day. Check out some of the highlights of my day below:
