If you haven’t been bitten by the Periscope bug yet, let me coax you to join me this upcoming Thursday, 10/22 as I kick off my weekly Periscope show: “Ask Czarina Live”. This will be an opportunity for me to tackle topics both in the HR realm and some things that may be a little bit more mainstream. Either way, I’m looking forward to connecting with you (my readers) and others on a different level.
To date, I have braved my way through over 20 Periscope videos. I can assure you each have been recorded with the same spirit and heart as this blog. I’m not claiming to be a “guru”,”ninja”, or ” a professional who will teach you how to make a million dollars in one day”. What I can promise you is information and dialogue that is truthful and helpful. Sound too simple? Then, this may not be the show for you. That’s all I have. I am willing to share what has helped me to be successful in various aspects of my life- in the hopes that it may help you as well.
Whether it is sharing my thoughts on keeping it together during crazed days of parenting to the latest world of work headline, I will be spending 30 minutes with you every Thursday sharing my thoughts and taking your questions. There are so many topics and so little time to capture it all in blog posts. Sometimes you just want to chat with good people about ideas and things going on in your life in real-time.
1) 15 minutes of dialogue around my topic of choice.
2) 15 minutes Q&A on any topic you choose to probe me about.
This week’s topic is: What Would It Take For An Employer To Keep You?
There was a recent article by Inc.com called: “Do These 8 Things and Your Employees Will Never Want to Leave“. It simply lists 8 actions that employers should take to retain their employees. It’s an interesting read and worth exploring on Periscope to see if any of it matters a lot or just a little. There are many valuable points in the article and yet there is at least one that makes me uncomfortable. We will explore why and I hope to hear your thoughts and rebuttals as well.
Join me on Thursday at 11pm EST/10pm CST/8pm PST for the first ever “Ask Czarina Live”. In addition to viewing it on Periscope, within the 24-hour window allotted, I will be posting the replays of “Ask Czarina Live” to “The Aristocracy of HR” You Tube Channel for those of you not ready to take the Periscope plunge.
It’s going to be fun, fresh, and insightful. I look forward to seeing you there.
Want more? Click here to watch the latest “Ask Czarina” episode. Subscribe to “The Aristocracy of HR” You Tube Channel to be notified when new episodes are published.
Today’s guest author is: Joanne Rencher, Founder of WGN in HR and Chief People Officer for Girl Scouts of USA.
Blow up HR. Disrupt it. Embed it in the business. Outsource all of it. Move HR Operations somewhere else in the company. Don’t talk about it so much. Talk more about it.
This article is tackling none of that. It’s all about you, HR professional.
Twenty-three years ago I was thrust into the world of business with only a dream and a belief that I could change the world. One bond insurance company, global NGO, consulting stint and two iconic institutions later – I still believe that. My dream has always been to lead. I view it as the highest calling in business. It is a responsibility to take others where there may not want to go, but need to be, as Rosalynn Carter once said.
The HR Journey (the field, but not the person)
The field of HR itself is a televised revolution of sorts. It has moved from 20th personnel administration and compliance as its textbook definition, to acquiring different territory with 21st century character. ‘Strategic business partner’ and ‘change agent’ increasingly reflect the fine lines of this newer model. Dave Ulrich, a leader in business and champion of HR, continues to push the envelope around how the field must stay relevant. In discussing one of his more recent books, ‘HR from the Outside In: Six Competencies for the Future of Human Resources’, Ulrich noted that ‘for the last 20 years, we have been enamored with “strategic” HR where the strategy is a mirror that reflects what HR should focus on. We now believe that HR should look through the strategy to the outside world. Strategy becomes a window on both the general business conditions and on specific stakeholder expectations so that HR can connect their work to external factors.’
However, as this wonderful evolution continues and businesses come to realize the importance of data analytics in their HR functions, and the next wave of marketing-based talent acquisition – HR leaders seem, in a word….stuck. In fact, I fear that the dreams of HR leaders to aspire to new and different heights are being deferred. What happens to a dream deferred? Langston Hughes has already explored the possibilities: rotted dreams, dried up dreams, those which fester or perhaps explode. We mustn’t let that happen.
Our HR Journey (the person beyond the field)
With amazing talent and skills in organizational effectiveness, talent development, and transformational leadership – in theory and practice – there should be far more HR professionals moving through the ranks of senior leadership, within and outside of HR.
The dearth of leadership development focus and opportunities is supported by a global executive survey recently released by Korn Ferry. The study, which included over 700 executives, asked about the state of professional development for human resource managers within their organizations.
Roughly two-thirds said that development programs for senior HR leaders were not “as rigorous” as programs for leaders of other functions in their organizations.
More to the point, just over half of respondents said HR people were considered for high-potential programs, but nearly 60 percent said there was no succession plan for their organization’s CHRO!
From Shoemaker to Runway
HR is the classic case of the shoemaker’s children. We take care of everyone else to the neglect of ourselves. But, it’s more than just benign neglect. I believe it’s the need to break the paradigm….that, in fact, is the thing which must be blown up.
I founded Who’s Got Next in HR?, Inc. (WGNinHR) to do exactly that. We’re blowing up the paradigm that says how rare it is for HR professionals to go to higher heights – whatever that means. The vision of WGNinHR (www.wgninhr.com) is to create the tools, the soil and practical advice for the tired, innovative, ambitious and business-oriented HR professional looking for ‘what’s next’.
No one will do it for us. We must create and sustain this movement ourselves. In fact, I often describe WGNinHR as a ‘Movement’. The world of business needs more C-Suite leaders – including CEOs – who have rich HR backgrounds and can lead through the toughest of terrains.
So, as you’re waiting for the next new model or opinion on the field of HR, abandon the ‘seat-at-the-table’ conversations and start setting the table. Join the movement!
Joanne Rencher Biography
With more than 22 years of experience across the profit, non-profit, domestic and global arenas, Joanne brings a wealth of executive leadership experience to her roles. She currently serves as the Chief People Officer of the national office of the Girl Scouts of the USA – the preeminent leadership development organization for girls – and is a member of the executive team. With a passion for developing business leaders across the HR field, Joanne recently founded Who’s Got Next in HR?, Inc. (WGNinHR) to challenge conventional wisdom around career paths for HR professionals. Joanne holds a B.S. in Business, Management and Economics from the State University of New York’s Empire State College.
On Wednesday 9/9/15, Steve Levy and I kicked off the first of three webcasts hosted by College Recruiter called: Honest Diversity Conversations. The aim of these webcasts is to step outside of the realm of the typical diversity conversations. We wanted to open the eyes of business owners and HR practitioners alike to the issues and missed opportunities that exist when we don’t consider the impact of what’s going on in society, their homes and most importantly the impact of our policies and procedures.
Last week we concluded our Honest Diversity Conversations webinars. Our final discussion was about: Bias Leadership. There are so many ways that bias leadership can manifest itself in organizations. What was clear by the end of our discussion, was that race relations, bias in the workplace among other nuisance variables improve when you take care to put the right people into leadership positions. When you do your due diligence to choose the right leaders, they ultimately do what is right. This brings me to another important point- have we loss our moral compass in the workplace? In many cases, I believe we have. There is so much emphasis on impacting the bottom-line that we forget the impact we have on our employees. This omission of thought is very often unintentional. However, employees don’t want to hear what you didn’t intend. All they know is there are instances and situations where their progress and well-being are not being examined or treated consistently and equitably.
Did you know?
2014 was a record year for retaliation claims filed with the EEOC. According to a February 2015 article by SHRM, 2 in 5 (42.8%) of the charges the EEOC received in 2014 alleged retaliation against an employee pursuing discrimination claims. If your leadership is tuned into the workforce for both good and bad cues – how does something like retaliation reach the numbers the EEOC is reporting? It essentially means that HR departments and leaders are not practicing what they preach, In HR, it is quite customary to have a non-retaliation policy. The piece that many employers don’t get is you can draft and implement any policy you want. The issues arise when you are inconsistent in how you apply said rules and more importantly when the “rule book” mysteriously changes depending on your race, creed, gender etc.
These discussions were not your typical diversity discussions. It was created to discuss and enlighten the masses to what really goes on in practice, with intention, and many times in ignorance. We sincerely hope that you will feel empowered to continue these conversations in your own organizations.
For links to the first two recaps and extra teasers see below:
Campaign/FTC disclosure:This is a sponsored post. I will receive compensation for this post. I only work with companies I feel have great products, services and offerings. In accordance with myblog disclosure statement, I will only work with and showcase products, events and/or companies I believe my readers will benefit from. IBM has hired me as a brand ambassador for this campaign because of my participation in the IBM New Way to Work Futurist Influencer Program. I am not formally employed by IBM. All thoughts and viewpoints are created and written by me. I am disclosing this in accordance with the Federal Trade Commission’s16 CFR, Part 255: Guides Concerning the Use of Endorsements and Testimonials in Advertising.
Image courtesy of IBM.
As a philosophy enthusiast, I have always loved Rene Descartes’s take on the existence of things which is: “I think, therefore I am.” He believed the only way we could be certain that we exist is when we are thinking. Given the nature of the rapid advancements of our time, I believe he would be certain that we exist just by the sheer numbers of inventions that have cropped up over the last decade.
What if we switched up his quote a bit to say: “I create, therefore I am.” In the context of 2015, wouldn’t it be fair to say that people who create products, businesses, art, music, and even content have infinite existence and visibility by virtue of what they create. Whether or not the things they create are successful doesn’t much matter. The very act of creating something is an extension of their existence as a human being. In many cases- what they create has a lasting effect and impact long after the creator is gone.
These lasting effects are footprints that ensure that future generations have blueprints (some unfinished) that peak curiosity and fuel invention and innovation for a long time to come. This is how it has been and so it will continue in the future.
When we look back at this time in history, it will mark rapid advances in technology and innovation. It is a time ripe with opportunity for anyone to create something new and/or improve something that could be better. In retrospect, we may question anyone who failed to create anything useful during this period. Yes, you have to have an idea, plus a plan and the audacity to believe in your ability to have an impact- but how can you not be inspired to create something with so much innovation and necessity at play?
To be a creator doesn’t mean you need to be building multi-million dollar companies. It can be as simple as creating something that solves a problem for one person. For that matter, you may even create something that improves your own quality life. It would be self-serving, but at least you created something. Let’s take a broader look at the art of creation and this period of time in our history. There are still unperfected technologies, deficits of basic resources like clean water and adequate food in many countries around the globe; as well as socio-economic catastrophes that seem never-ending.
If you can sit back and watch all of these human and technological conundrums continue into the next century without recognizing what your part in it is- that is disappointing. The only way we continue to exist is by creating things that are needed and keeping the innovation going. I am often asked what the most important aspect of the future is. My answer is always: “the people” or “humans”. We have the ability to change it all.
This is why I am so honored and excited to be attending the upcoming TED@IBM conference in San Francisco on October 15th. I am in a state of constant creation, but I am always eager to be fed new perspectives, ideas and inspiration that in turn inform everything from how I live my life to how I run my business. This year’s theme is “Necessity and Invention”. Each of the speakers touches on some aspect of the human experience by discussing a “need” or “an invention” that will impact us all.
To see the agenda, lineup of impressive speakers and register for this event, visit IBM.com/TED for more information. In addition, I will be live tweeting from this event and expect there to be lots of live content being streamed during the event. To keep up with the latest and greatest during the conference, follow the #TEDatIBM hashtag.
Campaign/FTC disclosure:I will receive compensation for promoting this campaign. I only work with companies I feel have great products, services and offerings. In accordance with my blog disclosure statement, I will only work with and showcase products and/or companies I believe my readers will benefit from. Pro Opinion has hired me as a brand ambassador for this campaign because of my influence on social media and in business. I am not formally employed by Pro Opinion. I am disclosing this in accordance with the Federal Trade Commission’s 16 CFR, Part 255: Guides Concerning the Use of Endorsements and Testimonials in Advertising.
Working in HR you get your fair share of discussions around the need to have a town hall or to administer a survey. I’m pretty sure most of the workforce is over surveys, because two things happen: 1) They end up answering questions leadership knows the answers to and 2) There is usually no action behind the surveys- making employees’ efforts fruitless. I believe in soliciting feedback from the very people we serve: employees and customers. Despite the stigma around surveys, they still have an important use in many areas of business when utilized appropriately. It is clear that, businesses focused on new ways to serve their customers and employees are poised to see continuous growth in their organizations. It goes back to the old saying:”You can’t manage what you can’t measure.” How can businesses stay ahead-of-the-curve while operating their businesses blindly? The truth is they can’t and many CEO’s are adjusting to this new reality of data-driven decision making.
A 2015 Global CEO survey by PWC found that 60% of CEO’s are concerned about threats to their businesses given the increased transparency around business operations in the past few years. Additionally, they found that 67% of US CEO’s feel their are more opportunities for their business today than three years ago. Even in this instance, you can see the power in surveys and soliciting feedback. We simply have no way of knowing where we have been, where we are currently and where we are heading; unless we ask the those connected to our markets how we are doing.
You can question the efficacy of surveys, but what I do know is closed-mouths stagnate our progress in business. If a product is terrible and doesn’t do what it purports to do- the business never knows they need to make a change unless consumers speak up. If a business process is slowing down the productivity of employees, leadership has no clue and carries on as usual- if none of the employees speak up. One of the ways we get people to let us know where we can improve is via surveys. Per my earlier sentiment, if those customers and/or employees don’t think their voice is important enough to record their thoughts in a survey; nothing will change.
This is why I am so happy to be working with ProOpinion as a brand ambassador. ProOpinion allows business professionals to make data-driven decisions that will drive results. Essentially, they are a survey partner for businesses that need to get feedback on their products or market behavior from professionals like you and I. I just completed a survey today about business communications, the providers I use and why I use who I do for my communications needs. I have had so many trials and tribulations with phone and internet providers that I was actually happy to provide some feedback on my experiences. Will my feedback change certain providers behaviors? I certainly hope so. However, I can rest easy knowing I didn’t sit in silence when my voice and opinion could have made all the difference.
Image Courtesy of ProOpinion
I need a favor from you. You all are professional rockstars and have shown up for me in the past. Sign up for ProOpinion here. It is free and will enable you to have input into some of businesses most pressing concerns. Additionally, you have the ability to earn rewards like Amazon.com Gift Cards and gift cards from many other retail outlets. In addition, you will have access to their infographic vault and blog filled with timely business information and metrics. Your initial profile creation will be around 20-25 minutes, but that is just so they are clear on what surveys to send you. Surveys come straight to your email inbox specifying the time it will take to complete it and the amount of reward points you will earn for your efforts.
Join me on ProOpinion and start allowing your voice to have an impact on business while earning great rewards. After all, it isn’t often that you get so much for free. The only thing that isn’t free is your time, but what better way to spend a few minutes than to chime in about topics that are important to you. Check it out you won’t be disappointed.
There’s no question that there are things that HR can do to change how we service both the business and our employees. The other side of the coin that rarely gets discussed is how HR is fairly low in the food chain when we look at the contributing factors of why the overall workforce has challenges and issues.
The decision to lag the market, lead the market or remain stagnant with regard to wages- like what we have seen in recent years is administered and managed by Compensation. However, wage increases or stagnation doesn’t happen in a vacuum. It has to have higher levels of approval than HR. We can say HR may not be as diligent about pushing back, but how far can we really push it? Unless you have a CEO or CFO who appreciates the value of HR’s consultation; HR is fighting a war with no armaments.
If you canvas the open job vacancies online long enough, you will find a strong presence of job descriptions that appear to include responsibilities and duties enough to for 2 FTE’s ; but it is being marketed for one person. In addition, if you go a step further and apply to a few of these jobs and are lucky to have a conversation with some of these companies; you will also find that the pay isn’t nearly as competitive or fair as you would expect given the employer’s expectations. It’s easy to ask HR why wages are down or stagnant, but perhaps we should be asking the CEO’s why they choose to stagnate wage increases when it is clear that they want more from their workforce. What is further interesting is: a 2014 report from The Economic Policy Institute reports that CEO wages at the largest corporations have increased 937% since 1978 (when adjusted for inflation). According to Rebecca Hiscott of the Huffington Post, the average worker’s compensation grew only 10.2% during that same time period.
Less income has caused lower assets, decreased net worth, increased debt and liabilities. Throw in familial obligations and other personal concerns coupled with work pressures and it may not be hard to understand how we still have around 70% of the workforce being disengaged. I believe the tone gets set at the top. Toxic leadership often leads to toxic HR, particularly when we don’t have the balls to speak up or leave. HR can only be effective in addressing workforce issues if and only if the CEO values the people. They don’t have to necessarily love and buy into what we do in HR. If they have a talent first mentality, they will urge HR to do whatever is necessary to attract and retain talent. Under these circumstances, HR has advocacy at the top as well as the license to create programs and initiatives that favor both the business and employees .
As an HR practitioner, I have had the experience of working in many different environments. Despite our best efforts to make a change or address a concern in our organizations, there were many instances where no changes were made (or the changes were completely different from our initial recommendation). This happens because; ultimately we are not the final authority. A lot of what we do is in consultation to our internal partners. We can argue that the quality and substance of our consultation are the contributing factors to the success of any workforce change or initiative. Still, owners, founders and figureheads need to shoulder some of the responsibility for workforce related issues. I’m not blind or ignorant to the unnecessary complexity and toxicity HR is capable of creating in an organization separate and apart from the CEO’s vision; but it doesn’t come from nowhere.
There was a time that CEO’s could say they “didn’t know” or “they weren’t aware” of the systemic issues in their companies. With social media being the go-to platform to expose companies for everything from fraudulent practices to unfair and discriminatory workplace conditions, you better know what’s going on in your company and be vigilant about addressing any issues. HR can do a lot, but we can only do as much as executive leadership will allow. If the organization is driven by greed and lining the pockets of board members and leadership, HR will be directed to aid and abet that approach.
The question then becomes an ethical and moral one for HR. If you are working in a company that is not doing right by the employees (including HR), do you continue to fight beyond your obvious lack of power settling for marginal wins or do you keep your head down and do as you are told?
