The Challenge of Empathy

Before I get to my story, a quote from a 2017 Forbes article titled: “How Empathetic Are You, Really?”. On empathy, the author Liz Guthridge says:

“Being empathetic is similar to cooking. You may know the recipe for how to prepare empathy. But until you actually use the recipe a few times, taste the results, see how everyone reacts and adjust the recipe, you and your guests don’t know how satisfying and nourishing your efforts will be.”

Empathy continues to be a challenge in life and at work. For most people, empathy has conditions and limits. It goes something like this, “if I agree with what you are saying and how you say it pleases me; I will support the breathe with which you are speaking your truth”. If by chance, you share something that fundamentally debunks a point of view or has earth-shattering ramifications for a particular position someone holds, empathy is (more often than not) enqueue to meet an imminent death.

I have both written and spoken about some thorny subjects in the past year. I knew going into it that there would be people who praised me for my bravery and others who would chastise me for sharing my truth. When I speak up on issues, topics or instances that matter to me it is just that — it matters to me. That I have something to say about matters of societal and economic importance as someone who also happens to be an HR professional should not rub people the wrong way in 2018. Working in any industry (and more importantly HR) is not an opportunity to operate as if dumb, deaf and blind nor is it a sentence for being mute when it matters most.

Last month, I had the privilege of attending and speaking at Connections 2018, an annual user-centered event curated by Ultimate Software designed to engage, enlighten and empower their user community.  During my Women in Leadership panel, there were two women who questioned why a white man was moderating my panel and moreover why most of the event’s speakers were white males. Admittedly, it was an awkward moment and not one we had solved for in our discussions about managing questions as a panel. A part of me was overjoyed that someone saw the obvious inequity of the panel. The other part of me felt sorry for my moderator, Jason Lauritsen who I personally chose to be the moderator and is someone who I do believe is inherently good despite the gender and race he belongs to. Time stood still, but something had to be said.

Empathy in motion…

I shared the truth and posed a question. I shared that I had been asked to moderate and asked the two women how that made them feel? They perked up and said that would have been much better. In response, I said: “Really? Not for me. Why should I moderate a panel of all white women in 2018?” To which an Asian woman yelled out: “What is wrong with that?”. What I shared with the group is that I wanted the ability to speak my truth as a panelist, not as someone on the periphery of the discussion. I went for what I wanted and chose Jason as a moderator because I admire him as a person and because we cannot exclude men from the discussion of how women are treated in society and in the workplace.

I have my views and strong ones at that. Nonetheless, my views are always rooted in experiences and fact and never devoid of the ability to see how it may affect another human. My panel could have been one big feminist party where we talked about how the patriarchy needs to die and how Ultimate got their programming wrong and how patronizing it must be for me to be the only black woman on the panel. What would have been accomplished by this? Isn’t this part of the problem and what we have always done?

That question was a twist of fate that I ultimately thanked those two women for. It opened us all up to have a more authentic conversation than was possible with my carefully-curated script of questions. We moved on to share openly and listen to one another’s experiences. From that moment on, we weren’t just listening we were feeling every word uttered in that room. Isn’t that the hope and prayer for empathy and also the challenge in exercising it?

The truth we all need to embrace and settle with is we are all right and all wrong at the same time. Life is a continuous cycle of contradictions. For every view you hold, there is at least one instance to debunk the position you hold. Even in a world of contradictions, it still means that what I experience is true for me. My experiences and knowledge of the world cannot be diminished or diluted. You can challenge it, but it cannot be dismissed as a data point. Dismissal is the typical reaction to hearing things we don’t want to accept. Empathy means that even if your individual or collective truths tell you that anything I say is bogus it warrants further investigation or at a minimum your heartfelt consideration if you can muster it.

People are not naturally wired to say or do what is convenient for others to feel good about a situation. This is also a part of the problem we have at the moment. Stop looking for convenient truths and answers to serve your agenda. Instead, ask yourself if what you hear, see or read could have the slightest possibility of being true. If your answer is “yes” (and it should because anything is possible), then it requires extra effort to understand on your part.

We are recalibrating as a human race which means an industry founded upon human relations should be doing the same. I challenge professionals everywhere to do the following:

1) Say less. People are finding their voices again and feeling more and more empowered to speak out. This is not the time for you to debate them and take up space. Instead, say less and hold space for the most vulnerable in our workplaces and society to share their truths.

2) Stay curiousSome of you grew up in towns of 1000 with not a dose of cultural or ethnic difference to color your world, yet others of us have grown up in complex environments with a myriad of influences. In both regards, there is a need for more curiosity, fewer assumptions, less convenient truths and judgments. Be open to learning a new perspective.

3) Exercise your empathy muscles. The road to becoming more empathetic is not linear. You will fail, you will be awkward, you will resist it at times. Still, you ought to try to be more empathetic and willing to endure all of that at the same time. I know it is a tall order, but what if it could shift budding interactions with people you admire or help someone you love feel more heard and understood? Trust me it is worth it.

For the livestream of my Women in Leadership panel click the link below:

Connections 2018 Women in Leadership Panel

Here is Jason’s account of the Women in Leadership Panel and lessons learned:

Gender at Work

May we all rise to the challenge of exercising more empathy.

Business, Life, and Coffee Podcast: Do Women Make Better CEOs Than Men?

Truitt_7312-07

I recently had the opportunity to speak with my friend and entrepreneur extraordinaire, Joey Price of JumpstartHR on his Business, Life, and Coffee Podcast. We had a great conversation about when I knew I needed to start my business and discussed whether women make better CEOs than men.

You’ll have to listen below to hear what I had to say about whether women are better than men at leading organizations. I think you will be surprised at my response. The one thing I learned for sure listening to this podcast is:

“We all have a story and we should share it as much as the universe will allow.”

Joey was able to capture my journey to entrepreneurship in a way that I have not in the past. Life often feels like thousands of vignettes that run into one another, blend and become distorted the further away from them you get. Asking the right question and a dose of honesty will always bring forth something compelling and useful.

Joey and I started on our social media journey at about the same time and have since become both colleagues and friends. It is pretty neat to see where both of us have landed respectively in our lives and businesses.

If you have a business, are thinking of starting a business or just have an interest in a story about someone who chased their dreams when everything was falling apart around them – you will want to listen to this podcast.

Please feel free to share your thoughts with me on the podcast below in the comments. Also, if you like this episode you will love the variety of his other shows- give them a spin!

Thanks for reading and supporting! I appreciate you immensely.

 

31 Days, 32 Revelations: Life Data

 

Image courtesy of Brainy Quote

 

Series Introduction

Every year, I like to find a different way of celebrating my favorite day: my birthday. Since I am turning 32 next month (I know…awww…), I’ve decided to share 32 revelations I have had during the course of my life about everything from life in general to business. Think of it as daily inspiration for you and therapy for me. It is a challenge for me, because I don’t think I have ever published a post everyday in the entire existence of The Aristocracy of HR. Plus, I recognize that while I am fairly generous in sharing on social media and here, I have only just scraped the surface on sharing who I am when I’m not pontificating how HR and Business can do better. Let’s use the month of March to get to know one another better. I hope at the end of the month, you walk away with something you can use in your own life or business.

Day 16 of 31- Life Data

There’s a lot of talk about pay equality, race equality, women’s rights etc. Equally, I feel that the rhetoric against equality on all of these fronts is increasingly divisive and disrespectful. Additionally, there is something to be said for what goes unsaid, because that too is an answer. Those that read my posts regularly know I don’t shy away from the tough subjects. I have tackled everything from Sheryl Sandberg’s “Ban Bossy” campaign to “Race Relations in the Workplace”. Each time, I learn a little more about the moral paradigm the U.S operates under.

When I called the NYPD out for not dealing with their race issues, I got responses like: “black people are always complaining” or “black people commit most crimes and if they didn’t situations like Ferguson wouldn’t happen.” When I talked about how I thought Sheryl Sandberg’s “Ban Bossy” and “Lean-In” campaigns were short-sighted, I had a man tell me that “there is no such thing as pay inequity.” In all of these instances, I shared my experiences. The comments and moderate backlash is not something I take personally, but I do have a problem when people confuse “experience” and “opinion”.

If I say I have never experienced being discriminated against, but offer up some thoughts based on what I think being discriminated against is like- that is an opinion. If I have worked in Corporate America as a black woman and been passed up for promotions and paid less than my white counterparts- that my friends is a bonafide experience. It is something I would like to call “life data”. No, it hasn’t been incubated and studied with a proper sampling, controls and variables aligned. However, it is something I have experienced and have unofficially corroborated with other black females across the country in similarly situated positions and everything in between. That said, I have every right to speak about these issues.

We have become so excitable about data and proof, that we forget that even one instance of any event serves as some proof that something has occurred. When we are faced with employee complaints or claims in an organization, they are often singular instances of issues that are dealt with on a case-by case basis. It is those individual complaints that often times lead to larger narratives that have to be investigated. If we were to discount the experience of individuals until we had a collection of people coming forward with the same issue- we would:

1) Be dealing with bigger issues because the employee would probably sue or file an outside claim.

2) We would be catching a problem far too late to the detriment of both the workforce and company.

We have gotten very good at discounting the experiences of others in this country. The sentiment is if it’s not happening to me or anyone I know- it isn’t a problem. While I will agree that some of us humans have a completely skewed and screwed up way of viewing the world, even that phenomenon is life data. Everyday we open our eyes and interact in the world, provides experiences that become data we use to inform our decisions in life.

I tell you all of this to say, I am sick and tired of people telling me and others that what we see and experience isn’t real or is at a minimum “a humble opinion”. Until you have walked a day in another person’s shoes, you have no frame of reference. It is not reasonable to swap their experiences out for your sloppy opinion.

The individuals who risked making the comments above forgot to arm themselves with data. I am happy to note that I didn’t go commando, but instead reminded them of the facts using data; I haven’t heard from them since. Poof be gone!

 

Czarina’s Lesson: Your lack of experience and understanding, isn’t a reason for me to be both silent and blind.

Translate »
Font Resize