I love Human Resources.The idea that we are charged with an organizations most prized possession- its people- is no easy task. Everybody has their niche in HR. My role in the organizations I worked for were focused on process improvement and facilitating strategic transformation. In essence, I was often brought in as the person that would see the state of the companies processes and strategies and develop a plan for moving it forward. It is a skill and niche I continue to enjoy as I serve customers through my business.
As HR practitioners, we have enjoyed the luxury of working within siloed niches with very little gumption or energy to look up from our mounting work to see how much the workforce has changed. There are certainly progressive HR departments trying to increase their value and move in unison with the businesses they support. The problem is as a discipline we aren’t moving forward together in a way that will support our survival in the future. You have people on the left hating HR and counting the days to its demise. The ones on the right-who are happy living in Personnel World circa 1980; and then the ones in the middle that are following whatever the latest trend in HR is despite any applicability of the trend to their particular business.
There is so much potential collectively and separately for HR to transform the organizations they serve. It requires us to take a step back from what we think we know and examine the economic, societal and business-specific realities of the overall workforce. To continue down this road of doing HR for the sake of keeping the discipline alive is really to be an accessory to the inevitable death of HR. Business and technology are evolving quicker than we are as a discipline. This realization is not a reason to be defensive, but a memo to all of us that we need to either transform or be transformed.
Last week, IBM announced a partnership with SAP (yes, you read that right) that will allow them to deliver a consistent and streamlined customer experience via an offering of an integration between SAP’s SuccessFactors® Employee Central and IBM Kenexa’s cloud-based HR software Talent Acquisition Suite. This alliance is an effort that will allow IBM customers to move to the cloud; while also reaping the benefits of ongoing support and services from these two tech giants. IBM and SAP are competitors. Each of these companies could have continued in privacy creating and deploying products independent of one another. What I get from this partnership is: they have realized that offering a better product to consumers is far more important than anything they could do separately. Will it be lucrative? Only time, will tell. The point is they looked at the market and they are transforming rather than being transformed.
Everything in life and business travels in cycles. There are times for rebuilding, stagnation, and transformation. We are in an age of evolution and transformation and it is exciting. What can you be doing as an HR practitioner to raise the bar in your own organization?
Stop. Don’t answer that question now, but please accept my invite to IBM Smarter Workforce’s #SWFChat where I will have the pleasure of co-hosting a chat with Denise Holt of Grateez, Inc. about the Transforming HR and the evolution of Talent Management.
For the complete press release on the IBM SAP alliance, please click here. Also, follow the hashtag #IBMSAP on Twitter for more insights from the New Way To Work and IBM communities.
Every year, I like to find a different way of celebrating my favorite day: my birthday. Since I am turning 32 next month (I know…awww…), I’ve decided to share 32 revelations I have had during the course of my life about everything from life in general to business. Think of it as daily inspiration for you and therapy for me. It is a challenge for me, because I don’t think I have ever published a post everyday in the entire existence of The Aristocracy of HR. Plus, I recognize that while I am fairly generous in sharing on social media and here, I have only just scraped the surface on sharing who I am when I’m not pontificating how HR and Business can do better. Let’s use the month of March to get to know one another better. I hope at the end of the month, you walk away with something you can use in your own life or business.
Day 15 of 31- Innovation Ego
I have heard through the grapevine that nothing being done now is either “unique” or “innovative”, but rather many regurgitated versions of someone else’s ideas. There is certainly evidence to suggest that lots of people go around poaching the work of others. However, for the people who are really dedicated to creating something new or give something old a new spin- you can’t deny them their innovation badge of honor. One idea spurs another idea and then another- that is kind of how innovation works.
Let’s be honest, we are influenced by a myriad of people, places, cultures, circumstances over the course of our lives. If you don’t think so you must have been rushed from your mother’s womb to a bubble in another dimension where no one exists; but then again even that experience would influence your view of the world. I believe we become a mosaic of our experiences. Some are hard-coded and other traits, thoughts and practices are things we select for ourselves-because it favors our trajectory in life and facilitates our survival. Let’s take Sigmund Freud and Carl Jung for instance. Freud was the founding father of psychoanalytic concepts in the early 1900’s until he became acquainted with Carl Jung. Carl Jung became a friend and a student of Freud until he endeavored to propose a slightly contrarian analysis and criticism of Freudian precepts like the”oedipal complex”. Innovation ego of today would assert that Freud said all there was to say about the “oedipal complex” and that Jung was being duplicitous by merely tweaking already established concepts.
The reality is we received a far more refined proposition for the oedipal complex because Jung studied Freud’s concepts and found areas for improvement or better explanations for that behavior. Was Jung innovative- in my opinion yes. Was Freud innovative? For sure. He started it all, but even he had experiences and influences that led him to develop his theories.
Just because you have created something, said something profound or blazed a trail, does not make you the chief innovator for all eternity. The goal should be continuous improvement of all things as necessity requires it. If someone comes along and takes something you did and improves it-that is the completion of the cycle of innovation. By no means, should any founder or talent feel like someone isn’t studying your craft and finding cracks in it that they will someday improve.
From time to time, I’ve heard people say things like: “I wrote about that back in 2008 why is he or she writing about that now or we were talking about how to implement “x” in 2000 this has already been done.” I humbly pay homage to pioneers, because many things wouldn’t be possible without a few good men and women to blaze the trail. However, ego need not take over. Sometimes things need to be said again and again and maybe with a twist and a turn. Just maybe, that tenth or thousandth instance of discussing a topic or reinventing something is exactly what is needed for others to finally get it. So, next time you gurus, ninjas, experts get the gumption to turn your nose up at something you think is old, trite or lacks innovation ask yourself if it is your ego or if the cycle of innovation has been completed by someone adding a new slant or useful thought.
Czarina’s Lesson: There’s no place for ego in innovation.
For at least the past three years, there has been no shortage of articles written about the urgency of businesses and HR adopting a data mindset. Business analysts and experts on this subject have tried everything from threatening the existence of data-ignorant companies to making innumerable cases for why it should be a part of your company fabric. Admittedly, data is important. We cannot just go about our days wishfully doing business without the context behind what is really driving and affecting our operations. When you ask for that new system that costs $500,000 you can’t just tell your boss you need the money- you need to provide a business case for how this new system will exponentially improve an operational segment and/or solve a business problem. The only way I have seen these requests approved is with data.
Now notice I simply refer to “data” and I don’t try to make it out to be this monstrosity that lies far and beyond the average person’s comprehension. My friends this is where analysts and big thinkers are losing the masses.
When we talk about data, data is data to the average practitioner. Moreover, most companies have barely scratched the surface of utilizing simple data to make business decisions- that it is hard for them to comprehend anything bigger. According to Bersin by Deloitte’s Talent Analytics Maturity Model– over 50% of companies are still working at the Reactive- Operational Reporting Level.
Why is the message “buy into the idea of big data” rather than a focus on helping the everyday practitioner or CEO utilize the data they have to make the decisions they need to make? I suppose I’m taking money out of someone’s pocket by saying this, but I don’t get why this concept can’t be explained simply.
Bigger isn’t always better… but the perception of it is scarier.
One of my connections on Twitter mentioned last week that she was both “ fascinated/concerned with big data”for 2015. To which I replied: “big data is a focus on data points that helps us operate in business more efficiently.” My response got me thinking further: shouldn’t all data achieve that result? All data isn’t good, relevant, or useful. Big data will not solve all of our problems, if we don’t first reframe our thinking about the purpose and use of data in business.
To that end, here are some simple thoughts that can assist you with using data in your organization:
Start simple. What do you want to know about your business that data can shed light on? Start here and start to build out the narrative with data.
Find purpose. What is the reason this data is important to your business? How will it help you modify or change what you do currently? If you don’t have a specific, actionable purpose for this data- why bother? The data should at a minimum serve as an operational baseline, but it can also be used to identify issues and opportunities.
Train your people to extract, synthesize, analyze and sensibly utilize data for the optimization of your business. I remember being asked ad nauseum for “Time-To-Fill” reports for my positions at a former employer. Leadership was convinced that aged requisitions over 60 days meant a recruiter was not efficient. They would use these reports to chastise recruiters that weren’t filling jobs within 30 days. While efficiency could have been a contributing factor to this metric, the truth was there were many other variables causing requisitions to age over 60 days (i.e. high requisition volume, hiring manager delays etc.). I provide this short anecdote to show you how a single piece of data was misused based on lack of clarity around its purpose and the inability of leadership to sensibly use the data.
One of the most important things HR can do this year is to become more data savvy.However, take the pressure off yourself of having to be a certified expert in big data. Instead, focus on piecing together the narratives that are most important to your business that way you can tackle the “bigger” and more complex scenarios later.
FTC Disclosure: I participated in Dice’s Hour of Code event on December 9th, 2014. I have been compensated to discuss my experiences and thoughts in relation to this event. In accordance with my blog disclosure statement, I will only work with and showcase products and/or companies I believe my readers will benefit from. All views contained in this article are mine. I am disclosing this in accordance with the Federal Trade Commission’s 16 CFR, Part 255: Guides Concerning the Use of Endorsements and Testimonials in Advertising.
Representing women in technology and science begins with raising girls to become a part of those fields. ~ Lexi Herrick, Marketer for Global Technology Company
You may not know this, but I am a sucker for science and technology. Before I started down the road of studying behaviors in the workplace and my career in HR, I was biochemistry major with aspirations of becoming a forensic pathologist. As a teen, I took science classes long after it was still required for me to do so. I often went to county finals with my science fair projects and participated in my high school’s Intel program. It is fair to say that I had a natural affinity for science early on in life. However, I am sure that my fascination and curiosity may not have been as robust- if I was not introduced to science and technology at an early age; while also being given the chance to explore my abilities in this area.
I ultimately gave up the hard science for a soft science discipline, but have never lost my scientific edge. Now that I have two little girls and a boy, I will not miss the opportunity to spark that same wonder for science that I possessed at a young age. This is why I was so excited to work with Dice on their Hour of Code event in NYC earlier this week.
Dice in conjunction with Code.org put on an event in support of coding called a #HourofCode. The idea is to get kids to spend at least an hour coding in hopes that it will spark an interest and appreciation for the Computer Science field. With Computer Science slated to inspire some of the most essential jobs of the 21st century, it is clear that we must get kids engaged earlier and on a consistent basis in STEM learning. Code.org has made the learning part easy and fun by creating free coding exercises on their website that not only exhibit beloved characters that kids are already familiar with, but encourages them to code simply.
Did you know?
Only 4.9% of all Bachelor’s degrees in Computer Science in 2010 were awarded to women? More importantly, less than 2.4% of college students overall graduate with a degree in Computer Science, and the numbers have dropped since last decade. There will be 1.4 million computing jobs to be filled by 2020 according to Code.org. We have a STEM shortage and crisis on our hands.
Courtesy of Dice.com
It was an amazing experience to be able to learn with and champion my daughter as she progressed through the Frozen™coding exercise. It starts off simple enough to grab their attention but also presents the right amount of challenge as you get to higher level puzzles to allow the child to critically think through creating the proposed scenario. In case you hadn’t heard, a lack of critical thinking is a common complaint from primary school through post-graduation- our kids are being starved of creative and critical thinking so much so-that it is nearly non-existent by the time they are looking for jobs.
In November, Dice reported that job postings seeking candidates with Hadoop experience are up 43%. There are currently 2,192 Hadoop-related job postings on Dice. Further proof that we need to be inspiring next generation STEM Enthusiasts.
It’s clear that we need a bigger push for STEM learning in our schools. However, I’m also a firm believer that you cannot force a child to be what you want them to be. That said, I think it is my job as a parent to provide a varied enough sampling of activities to allow my daughter to find her strengths, weaknesses, and passions. Dice is passionate about inspiring future leaders in STEM which is why they asked me and all of their employees to participate in this event with their children. How smart and cool!
Event Swag Alert: For those of you that have attended other Dice events- you know they usually spare no expense when it comes to their gifts. Guests received a cool, sling backpack full of fun Dice-branded goodies.
I encourage each of you to try an hour of code and share it with the young people in your life. You will be surprised at what you can do. Who knows you may even find a new hobby while you’re at it.
Need some more convincing? Check out the video below from some familiar faces in support of the “Hour of Code.
I had the privilege of being invited to the first ever IBM and Purematter Thinkathon: Hacking The Future of Work event in New York City last month. It has taken me this long to properly synthesize all of my thoughts and experiences from the event.
Why Hack The Future of Work…
The purpose of the “Thinkathon” was to get 30 people who influence the world of work in one room over three days to discuss the future of work. Over the course of these three days we were met with mind-bending presentations from IBM’ers as well as other notable keynotes. We also spent time in groups discussing how we see things like workspaces, communication, talent, technology privacy etc. working in the future.
Of the notable keynotes, was a woman by the name of Faith Popcorn. She was charged with providing the group with a glimpse of the future of the work circa 2025. While I believe we all came into this presentation with our eyes wide open and ready to be schooled, many of us became a little disheartened with what we learned of the future. In this keynote, 2025 was a vision of robots having governance over pretty much everything, simulated living/working, and the disappearance of careers. It’s important to note that Faith Popcorn is known for making wily predictions that come to pass 95% of the time (check out some of them here). As someone who has a passion for the human touch in business, I felt like someone punched me in the gut listening to her go on about a world 100% driven by robots and technology.
Based on her view of the future of work, the human touch is extinct and we all live and work in a simulated, computer amplified world. The idea that humans relinquish more and more control as technology advances presents a pressing question for HR professionals. If careers are obsolete, and people can work via simulated workspaces with a bevy of robots running about our communities and companies- what will HR’s role be?
Jay Kuhns, fellow HR expert and I with IBM employees and VIP Futurists at the IBM Design Camp. Photo courtesy of @kwheeler
The facts are…
HR will have to transform more rapidly in the next 10 years than it has the past thirty to keep up with societal and technological advances should Ms. Popcorn’s predictions hold true. Will there be whole HR departments run by robots in 2025? I don’t think so, but do I believe that we will see more and more outsourcing of functions that are better delivered by technology or people specifically dedicated to that one function? Yes. As far as the talent goes, we are all reported to be free agents by 2025 and solely responsible for marketing ourselves to companies for work. The idea that there are no more defined roles within an organization filled with professionals with a finite set of skills creates complexities for recruitment teams and every other facet of HR as we know it today. Which begs the question will there be a need for recruitment teams in 2025? I think there will be reverse recruitment in the sense that jobseekers with broader profiles will have the ability to actively recruit or seek out companies that align with their values, passions and that have a need for their skillsets. We already are starting to see this with the concept of employer branding and candidate experience. In 2025, Onboarding may be a thing of the past or repurposed, if people are no longer in traditional roles requiring the usual assimilation into their companies.
When asked about the economical impact of this new reality of the future of work, Faith Popcorn responded “there will be the haves and have-nots.” Which leads me to address the global implications of this new reality of the future of work. With companies outsourcing work to alternative markets abroad to create efficiencies and lower labor costs- will we drive these advances in how we work or will the U.S be a late adopter? Admittedly, Faith’s research and predictions are based on the American market, so she could not speak to the global implications of what she was proposing. However, with an economic reality of haves and have-nots and no real mention of those that “have a little” a.k.a. the middle-class, who are the future workers? Are they humans, robots or a mixed bag? If any of the future scenarios involve robots as actual workers this changes the entire landscape of employment law and labor relations. We will have to start thinking of things like “do robots have rights or does being human need to be a protected class?” Wild!
My opinion is change is often far more gradual than the vision of the future I viewed in Faith Popcorn’s presentation. The change we experience in the world of work will be gradual largely because many companies haven’t even adopted the technology and progressive practices available to us now. The playing field is not level for all people socially and economically which also hasn’t been resolved on a global scale; nor will it be in the foreseeable future. I have reason to believe there is a greater need in the future to preserve humanity and it’s place in the world of work. I also believe that when you predict things in the future you have to also account for the inevitable outlier events and resistance to change that often color and shape the final outcome. Too much of anything is never good and that also holds true for any imagined advances for the future of work. With some technological leaps, hardcore streamlining with a focus on creating new efficiencies and a genuine dedication to meeting the needs of future talent and business; I think the future of work has plenty of promise.
What do you think the future of work will look like in 2025? I want to hear from you!
Over the next couple of months, I will be working with IBM on some cool initiatives. Follow my journey along with my 29 fellow futurists with the hashtag #NewWayToWork.
Here’s a glimpse of the IBM Verse launch I was privileged to attend on November 18th, 2014.
We are a company that believes trusting and supporting the power of individuals will lead to greater things in the workplace. After more than a decade of building HR portals, we realized it was time to revolutionize the way we work, because the reality is that traditional methods are simply not meeting the needs of today’s changing workforce.
Consider the thoughts of a worker: “My work influences who I am and what becomes of me, not only as a worker but as a person. So anything that supports me in being more connected at work and more effective in life is something for me”.
The workers of today are self-taught digital managers. Outside of our working hours, we are used to having all the information we want at our fingertips through apps on our mobile devices. It doesn’t have to be different at work. People also want to be connected and trusted to contribute, without being constantly monitored. Self-service combined with intranet tried to capture this, but is cumbersome for employees, particularly for remote employees without access to computers or email. Adoption is a problem, particularly in a generationally changing workforce where millennial’s represent a growing majority of the work population.
But how do you capture this as an employer? How do you relate to this and support your own goals–and theirs– in a cohesive and non-invasive way? The answer is trust. Trust both frees and motivates.
Trust is a backbone of relationships in work and life. It is often perceived to be granted from the employer to the employee through social collaboration tools, which however are generally attached to strict guidelines or monitoring policies. Employees in turn often view these limitations as undermining the purity of that trust. Facebook or WhatsApp are popular tools among dynamic workforces, but the enterprise cannot really utilize these platforms effectively. Corporate social tools implemented and monitored from the top down are all too often unsuccessful. Workers fear exposing themselves. At best, they use them cautiously; at worst they reject them wholesale. It is a key aspect of why many HR practitioners do not get the results that they would like out of intranet and collaboration initiatives currently.
Hunite sees itself as a connecter within the “black box” of any enterprise, especially among dynamic workforces. By actually entrusting them to a tool that promotes self-organization and growth, employees can become better at what they do and can be recognized within their teams or self-made networks. Employers can positively influence this disconnected realm where there is little reach or control. The key, though, is respecting the balance between control and trust for everyone involved.
Our mission: to access the potential of workers within enterprises for the good of all. By adopting this tool, that mission can be fulfilled for both individual and enterprise. Individual workers can effectively support themselves not only in work, but also in life, while enterprises can reach out to connected workers with meaningful information in a non-invasive way.
Free from fear, workers can begin to learn—and love—an unencumbered and self-organizing way of life, while employers and HR practitioners reap the benefits of increased employee contribution, motivation, efficiency & success.
Hunite will play an important–and revolutionary–role in transforming and building competitive workforces to drive revenue. Help your people be connected in work and more effective in life!
Author Biography
Kym Lukins works as an Industry Specialist at Hunite. He investigates the needs of workers in dynamic workforces. Previous work in customer focused industries such as hospitality and retail along with study in international HR management has spurred an interest in engagement and connectivity of workers on an international level. He is a firm believer that mobile will play a huge role in improving not only the ability for people to communicate in work and life, but also the chance to balance it in a more effective and cohesive manner.
