Have you ever won or enjoyed playing a game where the rules were not explained to you? Let’s try this another way, have you ever enjoyed a game where the people you were playing with started switching up the rules midgame leaving you at a disadvantage and them ahead? If I have to take an educated guess, I would imagine that no one loves a cheater or a manipulator. It is a manipulative move to not make sure all the players in a game know the rules from the beginning. It is downright cruel to tell all the players the rules at the beginning of the game and switch it up when you think they will win, so the outcome of the game is always favorable to you winning.
This my fellow human friends is how white supremacy works against people of color every day for decades upon decades. How do you win a game where even something as simple as how the government comes up with census numbers is skewed on purpose? Have you ever examined the self-identification forms we lightly urge people to fill out upon hire? The Caucasian count in the U.S. on self-identification forms includes North Africans. North African countries are Algeria, Egypt, Libya, Morocco, South Sudan, Sudan, Tunisia, and Western Sahara. I don’t know about you, but I have had countless friends from these regions and even have some familial lineage to Egypt. The people in these regions are far from “white”. Additionally, it is puzzling to people from that region who emigrate here from North Africa as to their inclusion in the white demographic, but it’s the least of their battles in assimilating here to take on arguing the point in a real way.
Let’s talk about our Latinx and Latino friends, on a self-identification form “Hispanic” is not a race, but an ethnicity. Therefore, someone who identifies as being Latinx or Latino must choose the “Hispanic” for ethnicity and choose either “Caucasian”, African-American/Black, Asian, etc. Let me clue you into a little something called “Colorism”. If a “Latinx or Latino” person has to choose a race, it will be “White/Caucasian” more often than not. Why you may ask? In their minds, it puts them at an advantage by identifying as “Caucasian” rather than “Black”.
It’s time to look at numbers and the minority agenda. African-Americans as of the last census are 14% of the US population. Anyone alive and living in this country for 35 plus years knows that number hasn’t budged but maybe 1% every time they do this. You have to ask yourself how and why numbers are staying relatively the same while Whites remain the majority. Furthermore, how are Whites the majority when clearly they are cheating by adding other demographics who have very little aesthetic let alone ties to regions that are historically Caucasian? Of course, Whites would be the majority with Latino, Latinx, and North Africans included. I didn’t even add the bi-racial people who think they can pass who will also choose “White” as their identifier all in an effort to appear as anything other than of color.
If we all buy into the narrative from the beginning of this supremacy game that White is the majority then naturally we will do our best to get as close to being “White” in aesthetic, ideology, behavior and more because taking up more space is better than being a minority who is always in the land of scarcity getting close to the carrot, but never catching it because every time they see us coming it gets moved to a new location. If we buy into the narrative that we are less than, a minority, we start off our lives already believing we are at some disadvantage and therefore helpless.
When resources are unequally disseminated on purpose to give one group an advantage over another is crime, poor education, and low mortality among other things, not the outcome?
Do yourself a favor and stand several feet back from everything you have learned at your family’s dinner table, school, your house of worship, or communities. The game being played is bigger than mere diversity, inclusion, and equity. What always tickles me is how the affected parties have gotten better at understanding the wicked web you have weaved through white supremacy. In fact, we are getting so great at picking apart your systems and intentions that you now have to hire us or tap into us to help you understand why you or your ancestors set the game up like this to begin with. How are the players now informing the creators of the game? It’s absolutely ludicrous. Personally, I’m not playing. Every time you think it’s time to switch it up, we will figure it out. It’s predictable at this point and as you can see from some of the latest stories in the media, a racist president is making it increasingly difficult for even the best of you to hide your racist roots and upbringing.
The game is changing and that is the fear. People are awakening to the fallacy that people of color are less than or creating their own disadvantage. For the record, there are maybe only 4 or 5 DNA lines responsible for every human walking the Earth currently. The social construct of race was yet another ploy to dominate and wield power over others. Do your research.
Here’s the final question, will you keep playing as if you didn’t create the game or are you going to finally own how you have participated in an effort to create real change? Hint: None of us signed up willingly for your game of supremacy chess. We won’t be pawns or forced to play anymore. Our forfeit is your loss. Get on board.
We are entering the last year of the 2010s. One year from 2020, a year painted as the poster child of human advancement and something of a sci-fi fantasy. From all I can tell, we haven’t exactly accelerated into a Jetson reality of flying cars, robot maids, and buildings in the clouds, but we do have Sophia the first humanoid robot citizen of Saudi Arabia, the beginnings of currency beyond government-driven assets, and a shift in everyday living, retail, and consumerism as proposed by Faith Popcorn where everything we need and could want is available via our homes and/or our mobile devices (otherwise known as “cocooning”).
As resolutions and grand plans waltz together in the hearts and minds of the collective, I offer a few of my own perspectives on society, work, life and the challenges we ought to be focused on as we approach a new decade.
Here are 10 perspectives for you to digest in 2019 and beyond:
- Lose the notion of “best-in-class”, “best practices”, “best-of-breed”. What seems to be the “best” is in the eye of the beholder. What your company deems a “best practice” is seldom the best set of solutions for your competitor. What works best for you in your life is not likely the blueprint for another human being. We have spent decades trying to be the best and create the best. Scenarios change. People change. Each passing moment diminishes the likelihood that something will be best or even suit the needs of those your practice or product are meant to impact. Focus on making a positive impact. Do your best whether through practice, action, or developing a product. Focusing on positive outcomes on a consistent basis is the best thing you can offer anyone.
- How can we be creating things in the likeness of a human when we have yet to perfect being human? Nobody loves the prospect of the future and technology more than I do (well maybe Elon Musk). My concern is we are creating things in our image when we have yet to perfect what it means to be human. Let’s face it we are failing at humanity currently and have been just passing to borderline failing at being human for some time now. We’re smart enough as a species, but can we honestly say we have lived this human existence to the best of our ability? It is likely that we are creating things like AI and robots in an effort to pass the buck on this human existence thing. There is still time to get it right. The question is are we up for the task?
- Fewer resolutions and more resolving to do a little better every day. Who are you trying to impress with your “new me, new year, who dis” posts? Better yet is this thing you plan to change or you wanted to be accountable to something you’re even passionate about? Most resolutions are baseless. When you resolve to change or accomplish something typically you have either grown tired or weary from the anguish and/or unfortunate outcomes a situation has brought to your life. In other words, those things that really caused you the most suffering in previous years are more likely to be a true catalyst of change rather than social coercion to make a random resolution. Change because it is necessary for you to do so, not because it’s popular.
- There is only so much that can be achieved in a given year, so cut yourself some slack. I am guilty of assuming I could conquer the world in a year and then some. The truth is there have been years when I achieved all goals on the list and years where I achieved everything but what I set out to do. This life is a journey. Some years we are prepping the field. Other years we are planting and yet other years we are reaping from the fruits of our labor. Set goals, but leave some wiggle room for serendipity, failures, and setbacks. They are all a part of the process.
- Are you good? Are you well? Do these questions make you uncomfortable? Wellness and wellbeing aren’t just some new age hippie concepts. People are suffering. Your employees are suffering some in small ways and others in some profound ways. Your pursuit of market domination is largely to blame too. You can’t operate in an industry that employs human beings to perform work and not be concerned with their wellbeing. I mean you could do that, but the road forward is looking disastrous. Prioritize your wellbeing and make sure your people do the same.
- Hippies in HR. Yes, this is a thing. I spoke at an event this year where we got into a debate about the need to do our jobs as HR practitioners in a way that adds to the greater good. In other words, can we be effective at our jobs by being ethical and human-centric while also focusing on impacting the bottom-line? It may seem like an old gripe, but it is front and center for younger practitioners who have yet to be initiated into an HR ecosystem only concerned with being seen as something more than a support function. The younger practitioner I spoke with said Hippie HR needs to be a thing. What do you think?
- Data isn’t our problem, accountability is. According to Forbes Contributor, Bernard Marr we produce 2.5 quintillion bytes of data per day. We have produced 90% of the data we have currently in the past two years. Having more data to equip us with better insights isn’t any longer an issue. The issue we have is we have no clue how to slice and dice the data to get to the crux of some of our more pressing issues. Even more disturbing is the fact that in some cases we are refusing to do the data cleansing and storytelling for fear of what it will reveal about our practices, outcomes, intentions etc. If we were that transparent we would actually have to be accountable to fixing some things rather than parading accolades that make us seem like we are doing the right things. More accountability, please?
- Be careful. Your bias is showing. Diversity, Inclusion, and Equity is either part of the fabric of your company or you are simply looking to skate by on hiring the one or two poster humans that will serve to show how “hard” you are trying not to be diverse and inclusive. At this point, it would be much easier on diverse groups of people if you simply say in your job description that you are intolerant. You should simply have your CEO deliver a personal video message on your career website stating that you see no necessity in promoting the interests of a variety of people. He or she should say they are afraid of reasonable accommodations and have no desire to learn which is why you lack differently-abled people in your workforce. Your bias is showing and you will lose every time. Masking it doesn’t make it any less obvious. We see you.
- Control is a disease. You can’t control anything but yourself. The deafening cry to end hierarchy isn’t because the hippies of the world of work just want to obliterate it; it should be reimagined because it is an old framework that has very little utility in our modern world. Every system we have created through the decades is flawed in some way. Nonetheless, the inherent flaws are ones we can manage so long as there is overall utility in using a particular process or control within a given time and circumstance. The abuses of power have been many and much of it has hinged on these tightly-wound organizational structures that were meant to wield power from the top leaving an unhealthy lack of power further down the food chain. How can we evenly distribute power without relinquishing the necessary order and structure needed for the run of a profitable business?
- Privacy and boundaries take center stage. It’s fair to say there is no such thing as privacy. Every day there are breaches exposing us and our information in ways we couldn’t imagine a decade ago. Platforms like Facebook are busy selling our data to companies unbeknownst to us. Is privacy the new luxury? We started the decade with the message that sharing of information is the new currency. It’s possible that the end of the decade will bring more talk of sharing less and having more boundaries around how much of ourselves we give to the matrix and each other.
I almost gave you 19 perspectives, but I think these 10 perspectives are enough to chew on for now. My hope is that you walk away from this article with a more expansive focus on all of the things impacting the humans we employ, service, and the ecosystems we are all playing in. Increasingly, we have to step outside of our oftentimes narrow focus on executing HR or business strategy to see clearly where we can improve what we do.
Wishing you all a prosperous, balanced, and insightful 2019 ahead!
Yesterday was my 6th year blogiversary for this here blog. I am eternally thankful for the ride I have had to date with this blog. After 10+years of living HR day-to-day (6 of which I have spent writing about it too) — you have many a-ha moments.
This blog has spawned a business, speaking engagements, brand partnerships and more. I created this blog as a safe space for me to reconcile the things I was experiencing as an HR practitioner who struggled between being human and being in HR. I’ll explain more about that later. Ultimately, the more opportunities I garner to step outside of the traditional HR box the more I see both the potential and disarray of HR as a discipline. Both warrant our attention separately and collectively.
As such, I have decided to share 6 HR or more specifically business epiphanies with the lens of HR for my fellow practitioners to sink their teeth into.
Here we go…
1) One of the reasons that I struggled to find sustained success in my HR positions was I was always striving to be more “human” in Human Resources. That should not be an oxymoron, but judging by discussions I have had with friends who are practitioners as well as attendees of my workshops — there is almost always a moment or moments in which we all as practitioners need to yield more heart than head; less policy and more practicality. No HR practitioner should be working in HR feeling like they are at constant odds between their HR duties within their respective organizations and their own morals, values, and well-being. This needs to stop.
2) Change is happening quickly. Innovation is the new buzzword we all love to hate. That aside, I’m not sure that we are moving quite as quickly towards innovation in our own discipline as we should. If we are the core or the heart of the organization, how well can the rest of the moving parts operate with a slow or non-existent “heartbeat”? Ponder that for a moment.
3) On innovation, we can not afford to have change happen to us, we must initiate and lead from where we sit. Forget “seats at tables” and our usual bouts of being “strategic”. When was the last time we shifted or pivoted for the sake of being a better industry without first being beat down in some doom and gloom article or being coerced by other elements outside of our sphere of influence? Don’t get me wrong, we are very much guided by what happens in our individual organizations and must keep an eye to that, but it is safe to say that we should have many ideas about how HR can be done better and be actively seeking to implement or experiment with them.
4) The truth hurts. That is if you are brave and bold enough you have to realize that speaking truths outside of the normal realms of compliance, strategy, and protocol will rub people the wrong way or they will pretend to not understand. I’d like to believe we have gotten smarter as a species, so it is a little hard for me to believe that people can’t or won’t admit to some of the harder truths working against us like: Why does Diversity & Inclusion exist? Is it because it is necessary for having a sustainable business or is it because there are systems beyond the scope of business and HR designed to marginalize groups of people who are now being “managed” and given “opportunities” under the guise of D&I? I’ll let that marinate.
5) For HR practitioners and HR Influencers alike, if you don’t have a zeal for improving lives, society, businesses — get out! There is a space for you in this world. You owe it to yourself to find it as there is a vast labor market of opportunity calling you to find your true passion and purpose and/or a tiki torch, but I’ll save that discussion for a different day. I have had my fill of HR practitioners who have fallen and bumped their heads on HR and do it with hate and disdain for the industry. As for the “influencers”, many are great, just as many exist to blow hot air about how terrible we are as a discipline while collecting checks from said discipline. There’s a difference between “tough love” and “snark for snarks-sake”. Know the difference. Evaluate yourself and if all outlined here is applicable– get out! As the saying goes, we can do bad all by ourselves.
6) Lastly, there is still hope for our discipline despite the calls for its obliteration. It’s called imagination, creativity, and humility. These three things are the foundation for what HR needs to be in the present and in the foreseeable future. These three approaches to HR and business are not to be seen as scary but are meant to excite, inspire and galvanize those of you who are ready and willing to face societal ills, digital transformation, and rapid growth head-on. The future is exciting and so is the work we have ahead of us.
So there you have it, my epiphanies on HR 6 years into blogging. I hope it sparks conversation, makes you think, and promotes change. After all, the initial intention of The Aristocracy of HR was to raise the standard of HR while always asking ourselves the hard questions about how and why we do what we do.
Thank you for reading, supporting and inspiring me through the years.
Janine a.k.a. Your “CzarinaofHR”
Image courtesy of Flickr.
I’ve spent the better half of my career immersed in work environments that had to keep a watchful eye over things like diversity & inclusion. The work felt like something I should be proud of — seeing as though it is predicated upon providing equal opportunity to people who have often been outcast based on everything from race to physical disability. At the same time that I was busy being proud, I found something interesting among my HR peers and other internal partners. This interesting tidbit was: Nobody “really” cared about diversity and inclusion.
Sure, we had several funded and active programs to quote, unquote “level the playing field”. We met regularly to look at how we were making strides with our Affirmative Action Plan and goals. For good measure, our leadership would even make it their business to make a very poignant and seemingly genuine speech at our African-American Affinity Group Scholarship Dinners or our coveted Black History Month Celebrations.
Still, very few in the organizations I’ve both worked for and heard about via the anecdotes of similarly-situated colleagues truly cared about diversity. It could be read between the rolling eyes, I witnessed when white hiring managers were forced to pull together a competitive slate of candidates instead of hiring their friends or others from their network. It was evidenced, when in one company I worked for — the administrative pool was 80-90% white and left us consistently having to answer to our partners in the Diversity Group about why we could never manage to hire more people of color with such high availability and capability numbers. It became blatantly clear that no one cared, when even in HR, people of color were better educated and had stronger backgrounds than the bulk of the white professionals working for the company – yet we had to consistently answer to these people who had no clue. The disdain, jealously, and surprise oozed as I watched my white counterparts half-smile or as others call it “smized” with wonderment in their eyes as I spoke up for myself in meetings. The kind of “who hired her, she’s so articulate and smart” looks, but I digress.
I spent over 10 years in HR and really never met a person that wasn’t of color who truly cared about Diversity. Scratch that, even people or color gave up on the promise of diversity in time when they realized the purported efforts never matched the actual outcomes in real life. It in turn made me want to fight for the people I served more. It is the reason that I not only revived the otherwise defunct, African-American Affinity Group at my last job, I also ran and got elected to President in the group while working in HR (which had never been done and was frowned upon). When it came time to work with a national organization to help reformed youth who ended up in the prison system and I knew it was simply a superficial endeavor on the part of my then-employer — I raised my hand to manage the program. There were no shortage of hurdles I had to overcome in getting these stellar gentlemen hired for a program that was allegedly supported from the top. Oh, but somebody tell me again about how ‘diversity’ is so important.
Somebody, anybody share that statistic we have all run into the ground about how teams and organizations are more “innovative”, “productive and “profitable” with a diverse team and leadership behind it. Now that I have effectively left “The Matrix” that is Corporate America, I see why both the concept and application of diversity is troublesome for so many companies and the people that run them.
Here are some thoughts and questions I have:
1) When we really break down why any diversity, inclusion and or anti-discrimination laws exist we must automatically return to the root cause of it all which is the anti-color sentiment on which the U.S was built and continues to run (a.k.a slavery, Jim Crow Laws, Segregation, Mass Incarceration of POC etc.).
2) If it is truly part of the founder or CEO’s moral and ethical fabric to have an “appreciation” or “love” of all human beings and their unique contributions, why do you need a group or department or a law to guide your efforts to not only include all human beings; but see that they are given a a fair chance to be hired, developed and afforded equal access to opportunity?
3) How is it that companies have Affirmative Action Plans that get diluted and minimized to quotas in which they hire just a few POC, females etc. to appear diverse enough to keep their government contracts; but still leave some cushion for the latitude they crave to hire their golf buddies, neighbors or family members (who possess little to no requisite skills)?
“Diversity” is like a curse word in business. What it screams to CEOs is that you cannot just hire people who walk, chew, think and look like you. For the most part, they all want clones of themselves at every level of their company and the only time it even strikes them as plausible to look beyond themselves is when they can’t find the acumen they need to be profitable in their sea of clones. You shouldn’t have to be coerced or convinced to hire someone different if you are truly for all people. Diversity meetings shouldn’t have to happen every week or every month if you genuinely care and champion it. Moreover, the government shouldn’t have to regulate how you do business by dangling the carrot of money in front of you to not discriminate and provide equal opportunity. The fact that all of the practices I just mentioned are so pervasive, let’s me know that less of you care about diversity than you are willing to admit.
Before you go building that new diversity program or hiring that new Director of D&I, I would highly suggest you think about why they are needed in the first place.
I recently had the pleasure of speaking with my friend, Mark A. Dyson host of The Voice of Jobseekers Podcast along with another friend, Chris Fields, Owner of Resume Crusade. We discussed many of the double and triple standards I discussed in this article. If you are interested, take a listen below and share your thoughts in the comments. We appreciate you!
Image courtesy of Ultimate Software.
Campaign/FTC disclosure: This is a sponsored product review. I will receive compensation for this post. I only work with companies I feel have great products, services and offerings. In accordance with my blog disclosure statement, I will only work with and showcase products, events and/or companies I believe my readers will benefit from. I am not formally employed by Ultimate Software. All thoughts and viewpoints are created and written by me. I am disclosing this in accordance with the Federal Trade Commission’s 16 CFR, Part 255: Guides Concerning the Use of Endorsements and Testimonials in Advertising.
In the HR industry, we spend a lot of time talking about the best ways to engage the people that work tirelessly for us. The thing that we often overlook in the engagement conversation is: “communication.” While that may seem broad, let’s explore a bit. How likely do you think your employees are to share their thoughts, ideas, and concerns at work? You may be thinking: “I have an open-door policy” or “we periodically send out employee surveys.” All of this is a great start, but I would argue that between your open-door policy, employee surveys, town halls, and overall company culture lays a tremendous gap between what you think you know and what your employees truly feel.
Why the gap?
Understanding employee voice requires that you understand the various inputs and ways in which employees communicate. Encouraging your employees to speak up is admirable, but not nearly enough. If asked, many employees will describe a sense of fear around offering up ideas, thoughts, and concerns, whether solicited or unsolicited. While this sentiment is often based on unfounded perceptions of the consequences of communicating freely, it is just as often rooted in experiences where feedback led to negative outcomes such as low performance ratings, indifferent behavior by management, isolation, and even termination as illustrated in an HBR article, “Can Your Employees Really Speak Freely.”
Case and point, employees are fearful of speaking up. In turn, that fear presents a challenge for organizations that are desperate to thwart turnover and other organizational maladies to better retain their workforce. According to a 2016 survey by Xerox, 53% of employers cite retention of top talent as an “organizational priority” for 2017. In order to retain your people, you need to have some insight into their ideas, intentions, and behaviors. The pathway to rounding-up that information isn’t exactly a simple science without some heavy lifting by technology. The reason for this is: Much of your intelligence around what motivates your employees is likely lying dormant as unstructured data fueled by performance evaluations, pulse surveys, exit interviews, internal communication tools, etc.
While all of this information is lying dormant, organizations are left vulnerable and in a state of inaction. Without visibility for situations and actions brewing under your nose, many organizations will continue to wonder why they can’t get ahead where employee engagement and retention is concerned.
Luckily for the HR industry, one of my favorite HR Technology companies, Ultimate Software, has gotten into the data game specifically to assist companies illuminating the true feelings and emotions behind employee responses.
Ultimate Software has a new solution called UltiPro Perception™. They were kind enough to allow me to ask them some questions about their solution and how it can help you. Here’s the scoop:
Help me understand how UltiPro Perception captures employee sentiment.
UltiPro Perception uses advanced Natural Language Processing (NLP) and Machine Learning (ML) algorithms to analyze open-ended responses within employee surveys. The solution’s sophisticated technology interprets text-based feedback to uncover the feelings and emotions behind employees’ responses. Leaders and managers can then assess the overall sentiment for individual employees, teams, or the organization as a whole. The solution also looks for repeated keywords to identify more than 70 workplace themes or topics, and over 100 emotions beneath the surface of employee answers.
Why is UltiPro Perception better than any other tool out there using sentiment analysis?
UltiPro Perception is uniquely built to analyze unstructured data and uncover not only what employees are saying, but also how they feel, about things like work environment, culture, and leadership. UltiPro provides managers with easy-to-understand, actionable insights that will have a true impact on improving employee retention and engagement.
Another key differentiator is that UltiPro Perception is part of UltiPro’s comprehensive HCM suite. Organizations can easily collect feedback from the right groups of employees based on location, supervisor, tenure, and more—essentially any data element within UltiPro. Most competitive tools have no or limited HRIS/HCM integration and lack enterprise-level requirements such as configurability options and proper role-based security. Other employee survey solutions typically require costly, manual processes or they rely solely on quantitative analytics, and therefore can’t give organizations a true understanding of employee sentiment before it’s too late to take meaningful action.
How does UltiPro Perception arm managers and organizations in being able to manage the Talent Management life cycle better (i.e. Recruitment through Succession)?
UltiPro Perception offers built-in survey templates to gather feedback throughout the employee lifecycle—from candidate, to new hire, engagement, post-learning, exit, and more. Surveys can be configured to automatically be sent once a specific work event occurs, such as a promotion or performance review.
Key driver analysis provides real-time, actionable metrics to help guide managers towards the most effective next steps. Combining these results with UltiPro’s predictive analytics tools and Leadership Actions, managers have powerful resources to support, coach, and retain their employees.
Regarding data and reporting, how simple is UltiPro Perception for HR practitioners new to sentiment analysis?
With UltiPro Perception, data collection, management, analysis, and the delivery of insights are all automated, with both standard and configurable reports available. Report-quality insights are delivered in plain English—no training required. UltiPro Perception’s easy-to-read, interactive reports are delivered immediately upon closing surveys, including the analysis of free-text responses. Reports are distributed based on the employee directory and can be tailored to individual managers or areas of the organization.
What are the long-term and short-term wins new customers can expect using this tool?
Short term—Organizations can immediately get a sense of how their employees currently feel about their work environment, leadership, and more. UltiPro Perception can uncover the organization’s strengths and key areas for improvement.
Long term—Organizations can utilize UltiPro’s workforce intelligence solutions, including UltiPro Perception, to uncover people challenges, predict outcomes, and recommend actions to drive better business results. Additionally, leaders can use historical benchmarking to assess how engagement scores are changing over time, in order to identify trends or patterns and determine long-term strategies to improve workplace culture and make better business and people decisions.
When will UltiPro Perception be available?
UltiPro Perception is currently available for purchase.
What is the approximate cost of the product?
UltiPro solutions are priced on a per employee, per month basis and costs various depending on a variety of factors, including company size.
Is there training or train-the-trainer opportunities available for organizations that need more?
Ultimate’s activation team guides all new customers through setup and configuration and Ultimate’s experts will also guide customers through executing and analyzing their first survey. UltiPro Perception is simple to configure and use, but if customers would like additional assistance Ultimate’s Services team will provide additional support to ensure customers are getting the most out of UltiPro Perception’s powerful survey and analytics capabilities. Ultimate also offers free learning resources for all organizations and their employees, including on-demand online training, webcasts, and more. Through Ultimate’s unique “People First” approach to customer service, all Ultimate’s customers have instant access to customer service experts, including a dedicated account manager and phone and online support.
You may be asking how you give a voice to the voiceless utilizing technology like UltiPro Perception. Here’s how you begin:
- Audit your company culture to uncover both intended and unintended practices that may deter employees from openly sharing their feelings and thoughts.
- Continue to find ways to include employees and their input in all aspects of your company’s operations
- Ensure that there are simple and varied ways for your employees to connect and communicate with you.
- Utilize sentiment analysis and machine learning technologies like UltiPro Perception to help you properly synthesize the valuable feedback you collect from your employees on a regular basis.
- Make sure you are prepared to act upon the information you receive and make sure all levels of management do the same. It isn’t just about acquiring a solution like UltiPro Perception to help uncover this information. You actually have to be willing to make the necessary changes as needed to ensure your employees feel heard.
Organizations can no longer afford to ignore all of the data points available to them. Employees are communicating in a myriad of ways all the time. It’s time we start to listen to them.
Get a sneak peek of Perception via UltiPro’s product tour .
Also, Ultimate Software will be hosting a free webcast on April 25th for you to learn more about this product. To register, click here.