Some time ago, my dad was unemployed and picking up contract work when it was made available to him. In order to procure this contract work, he had to sign up with a few security agencies. In doing so, he eventually landed a full-time gig supervising security guards and investigators for a major supermarket chain. The nature of his employment agreement with this chain was that he was technically employed by the security firm but assigned to the supermarket as a worker- so no company perks, benefits or official employer-employee relationship. This supermarket is well-known for their concepts around creating democratized workforces that enjoy their work, have a passion for what they do and are rewarded in innumerable ways for such efforts. I’ll let you ponder that one.
Despite the purported mindful leadership at the helm, my father had no direction of what was right or wrong- where it concerned his employment. What do I mean? As a supervisor, his job was to watch the cameras for any potential for theft. He also supervised a staff of investigators and store detectives. In addition, he was required to walk the store to observe customer behavior ensuring the overall security of the premises. When the store closed at night, he was responsible for making sure all remaining customers exited in a timely fashion so he could continue his nightly closing procedure. At least weekly, there would be a customer that felt his presence was “harassing” when he would pleasantly ask the customer to proceed to the nearest register, because they decided to shop for food at 9:50 p.m. and the store was closing in ten minutes. There would be one or two customers who tried to steal goods under his watch and he would act accordingly. There were managers that would gossip about him saying he “had an attitude” because he didn’t spend time chatting with them on the floor. In light of all of this, no complaint was ever logged with the agency he was employed by and so he continued on doing his job. Yet there were very different views and perceptions about whether he was doing his job,
Until…
One day, he is told don’t show up to his normal store. Manager X didn’t want him there any longer, so the agency pulled him- no questions asked. The agency’s response was “that’s a tough store to work in and lots of guys have had issues with that manager- we’ll just reassign you.” He was reassigned to a new store, things were great there until some months in- he receives notice that another manager wrote to the regional head to say that: “a customer allegedly complained about him harassing them at closing- suggesting that he should not be employed by any of the supermarket’s other locations.” He was never called by the agency to find out his side of the story. He had to proactively seek out answers- which was met with the following answer “we have a lot of issues with the managers there- we’ll get you working with some other clients.”
The problem with this entire situation is the employee-whether my dad or someone else is always in limbo. The supermarket and the agency operated under separate and very different standards of operation- which was confusing to the people working for either of them. The agency signed and enforced a contract with this company that basically prevented them from defending their employees. Their unwillingness to get to the bottom of the alleged complaint against my dad (which affected his employment) told me that they were far more concerned about tarnishing the business relationship than retaining him as a contractor. They set the precedent that, anytime any alleged customer complaint was filed or if a manager disliked any contractor they sent- the worker could expect to be ousted from that location.
He who fails to plan, plans to fail…
The biggest mistake they made in this partnership was not planning for a collaboration that ensured the seamless integration of workers whether directly employed or via the agency. You cannot have a successful workforce outsourcing situation where the rules are different for how employees work and are treated because of the nature of their employment. Since this company was quite possibly the biggest account they had-therefore contributing to a large portion of their revenue; the agency was unwilling to stand up for their workers when these issues arose. In return, they also had a hard time retaining people with this account because of the treatment.
The terms of any workforce outsourcing agreement need to be true to how each entity operates, while also ensuring the fair and consistent treatment of employees. Each party has to be willing to be flexible in their terms-as the relationship continues, to allow for tweaks to the service level agreement in place. As a vendor, your primary focus cannot be the money you will make on the account. You also have to seriously consider your ability to hire and retain the talent you will need to sustain the account.
Here are some other items to consider when entering a workforce outsourcing contract:
1) Did you ask about the company culture? You need to. Understanding and deciding how your workforce will blend with the existing client workforce is an important consideration for how successful you will be.
2) Creating a conflict mediation practice. Just like the client values their employees, you do too (hopefully). If you do, it is important that anyone you hire knows how they can resolve an issue should one arise. There should also be a collective agreement between you and the client of how these issues will be resolved.
3) How do you socialize the onboarding of new staff? Will the client simply have people show up to work on Monday or will there be a formal meet and greet? Whether an employee is a contractor or directly employed by the company, it is important for management to communicate the acquisition of new talent and communicate the expectations for how everyone will work together.
4) What can you do to make “contractors” feel like they are a part of the company? Can you afford to offer contractors a discount or pro-rated benefits? Making people feel more like an employee even if the relationship is temporary, can increase productivity and improve their engagement in the business and operations.
Customers don’t care who employees work for when it comes to patronizing your business. They know that they expect to have a great experience and if something should go wrong- they will be provided with a consistent and speedy resolution. Spending time in the beginning to develop and incorporate some basic talent management practices into your workforce outsourcing agreement will help to assimilate these new people into the current workforce seamlessly.
Ready to develop or improve your talent management strategy for your business?Contact me.
As someone who worked in Talent Acquisition for most of her career, I was the person responsible for ensuring the continued progression of thousands of people’s careers. I made offers that meant people could feed their families and others that catapulted people to the executive suite, I negotiated great packages and sometimes had to sell the not-so-attractive offers. I was an agent of opportunity always on the hunt for the best person that met the company’s needs. With all of this workforce good I was doing, it occurred to me that many of my colleagues and I were often closing better career deals for the people we served than for ourselves.
If you have worked in Talent Acquisition you know it is not an easy job. As a function we are responsible for making sure that every department is adequately staffed. From the Janitor to the CFO, we are charged with keeping the halls filled with talent with little to no disruption to the business. In my experience, I have had varying requisition loads. I have handled as little as 6 reqs at anytime and upwards of 175 when I worked for someone who was blatantly trying to drown me- but I digress. My point is this job isn’t for the faint of heart and yet there is often a lack of interest and focus in creating a career path for the very same professionals who dedicate themselves to doing it for others.
If you’re a TA Specialist or Internal Recruiter in a company, where do you go next? The path isn’t always clear or it doesn’t exist. In some organizations, TA Specialists move to TA Leads or Senior TA Specialists and eventually to TA Manager if they shake the right hands- but where else can their skills be utilized? It has been the great paradox of my existence in TA to realize my opportunities were non-existent while remaining excited about the opportunities and salary increases I was able to offer others.
A breakthrough…
Alas, I have met someone who understands the need to develop her Talent Acquisition team. Last week while attending the Take The Interview Talent Acquisition Summit/#truNewYork, I had the pleasure of sitting in on a track led by Ali Wong of NBC Universal. She heads up the Talent Acquisition function there and is changing the game for the Talent Acquisition professionals on her team. During her track, she spoke about how she is helping her team get out of the rut of just filling requisitions and on to thinking about how they personally want to impact the business. She’s not telling her team, “sorry, there is no career path” or “we’d love to see you in leadership, but…”. She is insisting that ever recruiter, sourcer, and coordinator have a clear understanding of how they impact the business; while allowing them to constantly learn, develop and be exposed to the people that can advocate for their career progression.
At NBC Universal, Recruiters are responsible for the mentorship and career progression of the sourcers and coordinators who support them. I have always been perplexed by organizations that went as far to create these talent acquisition teams composed of a recruiter, sourcer and coordinator only to remove the recruiter from having any input into the development and performance management for the roles that support them daily. Frankly, it’s a missed opportunity for the sourcers and coordinators to be mentored by someone in the role they will eventually have and it robs the recruiter of key leadership experience that will be needed as they progress up the ranks.
Back to Ali, she holds her team accountable for results and business impact. None of the ridiculous rumination about time-to-fill and other baseline headaches. She has a clear standard and that is to produce what the internal customers need and she will develop you so you can move on to do the things you want to do in the company, Conversely, if you cannot work up to her standard or find that the job is not what you wanted-she encourages you to move to another area of the company where your talents would be better served.
Changing the game…
If you can’t tell, I am more than impressed with the way she leads her team. Her leadership is not one to admire superficially, but it is backed by results. Her team consistently meets and exceeds their targets. They are “game changers” as she calls them.
Anyone can hire recruiters or a TA team and deploy them to frantically fill all of the positions in a company. However, it takes time, thought and effort to build and deploy a team that love what they do, produce and make an impact. Oh and by the way, she doesn’t care where the work gets done as long as it gets done- a nod and a wink for telework. TA Specialists, Recruiters, Sourcers, Coordinators, TA Assistants need career love too. If you are going to hold them responsible for bringing in the talent you are going to have to invest in them as well. Moreover, ensure that they are lead by someone who understands the value and importance of their work- who also relentlessly pushes them to find their passion. That passion will not only make them happier in their work, but it will come through when prospective candidates meet with these people to size up your company.
I was also reminded by colleagues at the summit that the recruitment and/or talent acquisition function will cease to exist in the next 10 years, so while we still have it-let’s show a little career love to the guys and gals in the trenches making it happen one job at a time.
There is nothing more reassuring to a jobseeker than hearing that opportunity abounds in the company you are interviewing with. It isn’t the most important aspect for everyone, but for a good majority- it is the defining factor next to compensation and other candidate bait. There’s very little reason for candidates to doubt your claim of endless upward mobility. That is until they get burned. When they start a job and find out the yellow brick road to career greatness is more like quicksand; it leads to initial disappointment-but they haven’t lost hope in every employer yet. They start to search again and find another seemingly good company. To ensure that they don’t make the same mistake again, they ask your recruiter better questions during the interview process. They join your company with hope and promise beneath their wings; but this time there is a new set of tricks that halt their career progression. Now, it hits the candidate like a ton of bricks that there’s something wrong. Either they are really bad at choosing companies or they aren’t as great as they thought. To put it plainly it is utterly frustrating.
At a time where retention and talent management are all the rage, you would think companies would be more intentional about looking at practices that may be undermining their efforts.Whatever your sentiment is about how employees progress in the company, you have to agree that the following practices are pretty lame and counterproductive to your talent management strategy.
1) Bogus Job Postings– Here we have those highly-coveted positions where you have quietly identified your candidate of choice, but decide to waste your employees’ time, energy and emotions as they fawn over a job they have no possibility of attaining. The worst part about this is the imposition you put both your recruiters and candidates in. Both parties know how it’s going to turn out, but instead they have to go through the motions because you want it to appear that you conducted a competitive search.
2) Sneak-Attack Promotions- When you feel the need to confidentially promote employees followed by a celebrity-worthy press release announcing your decision- morale is going to plummet. It doesn’t say very much about your leadership ability, when you don’t think enough of your team to give them a chance to apply and interview for positions they are qualified to do.
3) Hold em’ and Fold em’- Are your managers undermining your employees’ ability to transfer by creating performance issues and personality narratives that never existed? This is typical when opportunity presents internally, but the manager does everything in their power to keep the employee from progressing further by sharing off-the-record performance fodder that influences the selection process. The problem with this is the employee catches on eventually and realizes they’ve been blacklisted.
4) The Relic on the Shelf- Poor tenured employee who has done well in becoming the go-to gal or guy in their department, but can’t seem to get any further. So you mean to tell me that this person who has been with the company for 30+ years with nary a bad performance review and happens to be fluent in the company rules, norms and culture is suddenly not good enough for any other opportunities in the organization or even their own department? Stop the madness!
5) Give Me More… more education, more experience, more skills, a third arm, the stem cells from your first child- I get it-you don’t have time to train and you need them up and running like yesterday. How do more KSA’s help when you haven’t established what is absolutely essential to your operation? In addition, why is it necessary when you have promoted and continue to promote people with no credentials? If you’re going to ask someone to go back to school or learn more, the request needs to be consistent and operationally-warranted. Last time, I checked Jesus Christ already has a job.
Here you have five scenarios where there is likely a disconnect between your intention and practice. The moral of the talent management story is this: if someone isn’t performing well, don’t promote them. However, have the decency to have a conversation about how they can fix it. When they do fix it, don’t hold their past performance mistakes and deficits over their head indefinitely. Strike a balance between what you want and what is needed. You may think you “need” someone with a PH.D and the ability to read minds for that receptionist role, but does it have to be so?
For God’s sake be thankful for your tenured employees, if not for them many of your triumphs and financial gains would not be possible. If they aren’t trained to the standard of the current workforce, blame yourself for not investing in them and insisting that they continue to grow professionally. Speaking of growth, stop hiding and withholding opportunity from your workers. Be transparent about present and upcoming opportunities. Allow your employees to apply for internal opportunities aligned with their backgrounds and interests. The best case scenario is you could find out you have been missing out on some unknown strengths of your employees. The worst case…you hire the right person and your employee carries on knowing that you at least gave them a chance.
Lastly, no more bogus searches. External and internal candidates alike know when you are full of sh%&! Stop putting out external postings knowing you want a qualified internal candidate and stop posting internal positions knowing there’s a VIP in mind. Interviewing for a job is stressful and we have all been there. There is nothing considerate about making someone go through the scrutiny that is synonymous with the interview and selection process for no reason. Being honest about opportunity is just one more way of building rapport with your employees. It also ensures that prospective employees aren’t deterred from joining your company because you haven’t committed to a consistent and fair talent management strategy.
FTC Disclosure: I participated in Dice’s Hour of Code event on December 9th, 2014. I have been compensated to discuss my experiences and thoughts in relation to this event. In accordance with my blog disclosure statement, I will only work with and showcase products and/or companies I believe my readers will benefit from. All views contained in this article are mine. I am disclosing this in accordance with the Federal Trade Commission’s 16 CFR, Part 255: Guides Concerning the Use of Endorsements and Testimonials in Advertising.
Representing women in technology and science begins with raising girls to become a part of those fields. ~ Lexi Herrick, Marketer for Global Technology Company
You may not know this, but I am a sucker for science and technology. Before I started down the road of studying behaviors in the workplace and my career in HR, I was biochemistry major with aspirations of becoming a forensic pathologist. As a teen, I took science classes long after it was still required for me to do so. I often went to county finals with my science fair projects and participated in my high school’s Intel program. It is fair to say that I had a natural affinity for science early on in life. However, I am sure that my fascination and curiosity may not have been as robust- if I was not introduced to science and technology at an early age; while also being given the chance to explore my abilities in this area.
I ultimately gave up the hard science for a soft science discipline, but have never lost my scientific edge. Now that I have two little girls and a boy, I will not miss the opportunity to spark that same wonder for science that I possessed at a young age. This is why I was so excited to work with Dice on their Hour of Code event in NYC earlier this week.
Dice in conjunction with Code.org put on an event in support of coding called a #HourofCode. The idea is to get kids to spend at least an hour coding in hopes that it will spark an interest and appreciation for the Computer Science field. With Computer Science slated to inspire some of the most essential jobs of the 21st century, it is clear that we must get kids engaged earlier and on a consistent basis in STEM learning. Code.org has made the learning part easy and fun by creating free coding exercises on their website that not only exhibit beloved characters that kids are already familiar with, but encourages them to code simply.
Did you know?
Only 4.9% of all Bachelor’s degrees in Computer Science in 2010 were awarded to women? More importantly, less than 2.4% of college students overall graduate with a degree in Computer Science, and the numbers have dropped since last decade. There will be 1.4 million computing jobs to be filled by 2020 according to Code.org. We have a STEM shortage and crisis on our hands.
Courtesy of Dice.com
It was an amazing experience to be able to learn with and champion my daughter as she progressed through the Frozen™coding exercise. It starts off simple enough to grab their attention but also presents the right amount of challenge as you get to higher level puzzles to allow the child to critically think through creating the proposed scenario. In case you hadn’t heard, a lack of critical thinking is a common complaint from primary school through post-graduation- our kids are being starved of creative and critical thinking so much so-that it is nearly non-existent by the time they are looking for jobs.
In November, Dice reported that job postings seeking candidates with Hadoop experience are up 43%. There are currently 2,192 Hadoop-related job postings on Dice. Further proof that we need to be inspiring next generation STEM Enthusiasts.
It’s clear that we need a bigger push for STEM learning in our schools. However, I’m also a firm believer that you cannot force a child to be what you want them to be. That said, I think it is my job as a parent to provide a varied enough sampling of activities to allow my daughter to find her strengths, weaknesses, and passions. Dice is passionate about inspiring future leaders in STEM which is why they asked me and all of their employees to participate in this event with their children. How smart and cool!
Event Swag Alert: For those of you that have attended other Dice events- you know they usually spare no expense when it comes to their gifts. Guests received a cool, sling backpack full of fun Dice-branded goodies.
I encourage each of you to try an hour of code and share it with the young people in your life. You will be surprised at what you can do. Who knows you may even find a new hobby while you’re at it.
Need some more convincing? Check out the video below from some familiar faces in support of the “Hour of Code.
There are extreme cases of “leaning-in” and women asserting themselves in the workplace. In fact, the asserting is more like aggression and the leaning isn’t necessarily “in” but rather on the backs of other employees.
What am I talking about?
I am referring to mean girls in leadership. These are the women that have been given reign over a group of employees and are wielding this perceived power as though it is Thor’s mallet. They are nasty, condescending, backstabbing and will do anything to destroy other women and/or employees that pose a perceived threat. Some are blatant in their attempts to destroy others. In the most dangerous of instances, they will appear to be friendly, courteous and kind; but all the while they are undermining your every accomplishment with a smile.
True leaders don’t get intimidated by employees who know their craft and execute duly. Instead, they champion the strengths in those individuals and elevate their visibility because they know that their superb work is not only a reflection of the individual’s diligence but a testament to your ability to appreciate the strengths of your team.
In my career, I have had at least three lunatics for bosses that just-so-happen to be women. If I am to generalize their behaviors that allow me to categorize them as “lunatics” here is your description:
1) They all were overly friendly to the point that you thought at times you were speaking to one of your girlfriends.
2) They all randomly snapped leading them to micromanage work, lie to create performance issues that were non-existent, and pick fights like grade-school children would in the school yard.
3) Nothing was ever what it seemed with any of them. If you thought you were performing well, you were really doing terrible. Good equals bad and suddenly nothing regarding my employment under their tutelage made sense.
Everything in me despises this sort of toxicity in leadership. Someone is bound to try to challenge me on why I am singling out “women”. Here is your answer: yes, there are bad bosses everywhere and they all aren’t women. Happy? I’m not, because I think these mean girls are a distraction to the overall women’s movement toward total equality and recognition.
I also wonder why companies who see extreme turnover, loss of productivity, or low morale in various departments headed by leaders like this don’t put their foot down and remove the cancer. It’s not reasonable to be nice or to say that this person drives business. Isn’t it far more costly to the business if you have unproductive, disengaged employees?
Stop speaking about issues in leadership like the solution is not within your grasp. You have the ability to shape your employee ecosystem. You also have the ability to create a culture of integrity, respect and all other virtues that attract candidates, retain employees and woo customers.
I am sick of the mean girl game and I am tired of employers dialing-it-in because they don’t want to deal with leadership issues. Additionally, I am disappointed in HR for not being more vociferous and actionable about the negative impact these sorts of leaders have on the organization.
I share some tips on how you can deal with the mean girls of leadership in your organization at the end of the video. Check out my latest “Ask Czarina” episode below.
