by Janine Nicole Dennis | Oct 20, 2015 | Business, Featured, HR Innovation, The Aristocracy of HR
If you haven’t been bitten by the Periscope bug yet, let me coax you to join me this upcoming Thursday, 10/22 as I kick off my weekly Periscope show: “Ask Czarina Live”. This will be an opportunity for me to tackle topics both in the HR realm and some things that may be a little bit more mainstream. Either way, I’m looking forward to connecting with you (my readers) and others on a different level.
To date, I have braved my way through over 20 Periscope videos. I can assure you each have been recorded with the same spirit and heart as this blog. I’m not claiming to be a “guru”,”ninja”, or ” a professional who will teach you how to make a million dollars in one day”. What I can promise you is information and dialogue that is truthful and helpful. Sound too simple? Then, this may not be the show for you. That’s all I have. I am willing to share what has helped me to be successful in various aspects of my life- in the hopes that it may help you as well.
Whether it is sharing my thoughts on keeping it together during crazed days of parenting to the latest world of work headline, I will be spending 30 minutes with you every Thursday sharing my thoughts and taking your questions. There are so many topics and so little time to capture it all in blog posts. Sometimes you just want to chat with good people about ideas and things going on in your life in real-time.
If you like what you see here or even on The Aristocracy of HR You Tube Channel, you will enjoy this show.
Here’s an idea of the format:
1) 15 minutes of dialogue around my topic of choice.
2) 15 minutes Q&A on any topic you choose to probe me about.
This week’s topic is: What Would It Take For An Employer To Keep You?
There was a recent article by Inc.com called: “Do These 8 Things and Your Employees Will Never Want to Leave“. It simply lists 8 actions that employers should take to retain their employees. It’s an interesting read and worth exploring on Periscope to see if any of it matters a lot or just a little. There are many valuable points in the article and yet there is at least one that makes me uncomfortable. We will explore why and I hope to hear your thoughts and rebuttals as well.
Join me on Thursday at 11pm EST/10pm CST/8pm PST for the first ever “Ask Czarina Live”. In addition to viewing it on Periscope, within the 24-hour window allotted, I will be posting the replays of “Ask Czarina Live” to “The Aristocracy of HR” You Tube Channel for those of you not ready to take the Periscope plunge.
It’s going to be fun, fresh, and insightful. I look forward to seeing you there.
Want more? Click here to watch the latest “Ask Czarina” episode. Subscribe to “The Aristocracy of HR” You Tube Channel to be notified when new episodes are published.
by Janine Nicole Dennis | Jul 7, 2015 | Conference sessions, Conferences, Featured, HR Innovation, Human Resources
I had the pleasure of attending SHRM National last week in Las Vegas, Nevada as a member of the blogger team. I found this year’s theme to be interesting. They chose: “thrive”. To set the stage for what I’m about to say, let’s examine the meaning of “thrive” by definition. Thrive means: “to grow, develop or flourish”. When I think of this in the context of HR, I take this year’s theme to mean that: HR must no longer just exist, but grow, develop and flourish as it seeks to be a key authority on the management of people.
There were no shortage of sessions geared towards helping HR achieve just that. Starting with Marcus Buckingham’s keynote, his talk was all about how most of our processes are flawed in HR. For instance, Performance Management is a flawed HR process. Let’s start with the fact that we conduct reviews once a year and couple that with the forced ratings and curves we impose on our employees. Marcus shares that this method not only does a disservice to the employee, but “says much more about the rater than the person being rated”. Additionally, the flawed data that results from those reviews leads to flawed decision-making which will inevitably hurt your retention efforts. I noticed a lot of people nodding their heads in concurrence with what Marcus was saying. However, the bigger question isn’t do we as HR practitioners concur, but what are we going to do about it?
The overall message from his talk was: Recognize the inherent flaws that exist when a human being is put in a position to manage and even evaluate another person’s work. Moreover, there needs to be a focus on a person’s strengths rather than their flaws. Performance Management as it stands is geared towards finding flaws in work behavior and tailoring performance improvement around those deficits. The baseline for improvement should come from an examination of strengths first not deficits.
The next session I attended was with Gregg Tate, Senior Vice President of Human Resources for Adidas. His talk was all about Adidas’s “New Way Of Work” concept. Adidas is already planning for 2020. During two separate instances at SHRM National, I shared with IBM that part of what HR suffers from when it comes to strategy is being bogged down in the details and fires of the day. I am 100% comfortable saying that the average Talent Acquisition group is so busy filling requisitions, managing hires, and chasing hiring managers that they have very little time to plan for the next year let alone five years from now. It’s not a matter of whether they have the interest in workforce planning- they do. The issue is: tactics. If you are so preoccupied with the present that you can never get beyond the present day’s struggles- you will find it hard to achieve what Adidas is proposing. Nevertheless, Adidas has a clear vision for how they plan to manage their people over the next five years and it is as follows:
1) Provide meaningful reasons for people to join their company and stay.
2) Deploy role models that inspire.
3) Bring forward fresh and diverse perspectives.
4) Create an organizational climate that empowers employees to make a difference.
If this sounds like pie-in-the-sky, I will respectfully disagree and remind you that engagement is stagnant as SHRM speaker Richard Finnegan pointed out in a private blogger briefing. I will also share one of my favorite quotes of the conference from Gregg Tate at Adidas which is : “The War for Talent is over. The talent won.” You have heard from me before about why I think the whole “war on talent” thing is employer propaganda. If you don’t believe that “meaningful work experiences” and “role models” make a difference I challenge you to conduct a very unscientific survey of your people by asking them if they feel their current job has a purpose and/or meaning. Whether they answer “yes” or “no”, it provides you with a window of opportunity to ask them about what does or would provide meaning or purpose in their current positions. If they can answer that question without further probing you are on the right track. If enough of them cannot answer that question easily, you may have a workforce in need of one or more of the four pillars to Adidas’s New Way Of Work concept or perhaps something else.
It is clear that success for HR is grounded in our ability to adapt to the rapid change and innovation we are seeing. Additionally, we need to be able to evolve with the times creating processes and procedures only where needed. More importantly, our call-to-action is to ensure that the right people continue to walk through the door and can be retained. One of the key ways that HR can try to ensure retention is through “stay interviews”. Richard Finnegan, CEO of C-Suite Analytics says: “we need to stop conducting exit interviews and start implementing regular stay interviews” to get a head start on retention in your organization. He suggests that new hires be debriefed twice within the first year so we can deal with any concerns or issues they have before they begin thinking about an exit strategy. Mr. Finnegan also shared that the immediate supervisors of employees should be held accountable to conduct these stay interviews.
This was one of many instances at the conference where there was an emphasis on line management accountability. HR may have oversight over stay interviews as a process, but would lose any direct governance over administering it. Who knows or should know their people better than the line manager? This marks an important shift in HR governance whereby we will likely have to start delegating some of the duties that we have traditionally handled to the departments. Does it make us obsolete to do so- not really? After working with hiring managers for years, I am certain they don’t want all of our burdens.
SHRM is correct. We need to continue to grow, and flourish as a profession, Part of the growing up and flourishing is grounded in discomfort. This discomfort is the sweet spot where we get out of the mindset and practice of doing what we have always done and start challenging the status quo. We have to execute. There was more than enough data to support the need for us to raise the stakes in our organizations. If it doesn’t work, change it. If people are unhappy, find out why. If productivity is suffering, have a conversation. We can no longer afford to sit idly by while society and work progresses beyond our grasps. Managing people is what we do; now all we have to do is own it.
Thanks to SHRM for a great conference and thought-provoking speakers. We now have more than enough food-for-thought to power us through the remainder of 2015 and into 2016.
by Janine Nicole Dennis | Nov 6, 2014 | Business, Featured, Leadership development, Talent Management
GIF Image courtesy of Tumblr
Humility is defined as “the quality and/or state of not thinking you are better than anyone else.” When you have made it to the huge conference room and are seated with the suits and powerful figureheads in your organization- what changes? Does the title and other executive accoutrements give you a license to forget the plight of another human namely your employees?
Some of the best leaders in our history are remembered not mainly for their professional pursuits and contributions, but because of how they made people think and feel. For years, we have tried to get to the root of what makes for a successful leader. There’s the theory of emotional intelligence, there are 360 assessments, Myers-Briggs inventories- yet with all of this psychological insight- we still have the wrong people in leadership positions. Moreover, the poor underlings remain where they are to scribe the latest and greatest stories of poor leadership via water-cooler conversations, exit interviews, abrupt resignations etc.
How does humility help business leaders?
It allows your leaders to have compassion when an employee becomes terminally ill and needs flexibility due to failing health and ongoing treatment. Humility provides a different framework for viewing an employee that may be having the worse year of their life due to domestic issues. Additionally, it allows you to see your employees as fellow human beings that are deserving of fair treatment in all things pertaining to salary, upward mobility, development etc.- you know the kinds of things that draw people to your company in the first place.
More often than not, I continue to be approached by people that have never or rarely seen humility in their leadership. What a shame! If you are bringing in business, laying out the new plans for company growth, all while seducing your investors with your witty charm- congratulations you have handily won over your investors, CEO and all the “beautiful people” at the top. The bigger question is how many chalk outlines lead to you? How many casualties have you caused on your road to leadership stardom?
If you have lost track, you may want to rethink your strategy as a leader. Here are some things I know to be true:
1) If you are a jerk and you show no interest in your employees, they will not be productive, they will not enjoy their work and they will use your time and theirs to find something better.
2) If you are a malicious jerk (the kind that goes after people for folly), your employees will not be productive, they will undermine any expectations you have of them. Additionally, they will likely leave and sue those beloved Brooks Brothers pants off of you.
3) If you are a leader and a passive-aggressive jerk, your employees will see right through you and everything I said in 1 and 2 will follow.
How is this helpful?
It’s helpful to know that you don’t have to be a jerk to be an effective leader. You need to know that showing compassion and humility will speak many more volumes to who you are and why you deserve that title where your employees are concerned. I hear the “but, Janine all the other leaders are like this- I can’t be the odd one out?” My answer: tough shit. No one said this leadership stuff was going to be easy. Sometimes you have to be willing to stand tall in your own truth as a person and as a leader. It may be possible that in you doing so, your counterparts will see the virtues of leading with humility and follow suit.
Wouldn’t that be nice?
Just so you all know, I am dedicated to awakening companies and leaders to the importance of leading with integrity, intelligence and compassion. I’m also a sucker for companies doing it right. Let me know how you have been successful in ensuring your leaders lead with humility.
by Janine Nicole Dennis | Aug 6, 2014 | Business, Featured, HR Innovation, Sponsored Post, Talent Management
Campaign/FTC disclosure: I will receive compensation for promoting this campaign. I only work with companies I feel have great products, services and offerings. In accordance with my blog disclosure statement, I will only work with and showcase products and/or companies I believe my readers will benefit from. Xerox has hired me as a brand ambassador for this campaign because of my influence on social media and in talent management. I am not formally employed by Xerox. I am disclosing this in accordance with the Federal Trade Commission’s 16 CFR, Part 255: Guides Concerning the Use of Endorsements and Testimonials in Advertising.
Image courtesy of Deviantart.net
According to Merriam-Webster, Optimism is defined as “a hopefulness and confidence about the future or the successful outcome of something.” I believe every new employee starts out with an abundance of optimism for their career pursuits with a company. It’s sort of like you waking up with an abundance of money in your bank account, but due to cost of living and other expenditures the money becomes less and less and more often than not- it is depleted. Optimism works the same way. The pot of optimism is essentially there to be nurtured, invested and increased. The issue is companies that are unaware of its value and impact will blindly deplete it.
Where does the love go?
We are still hearing reports about 70% of the workforce being disengaged. Why don’t more companies get it? The problem is business leaders understand the business but they seldom have their finger on the pulse of the true motivations, intentions or wishes of their employees. Furthermore, they seem to be missing the mark on keeping that account of optimism funded as the employee continues to work for them.
Being able to harness and sustain the enthusiasm for the company’s objectives as well as providing meaningful work experiences will be key factor in deploying a successful talent strategy in the future. Today’s top talent comes with high expectations, fleeting loyalty and a drive to make an impact. Companies that are able to inspire and sustain enthusiasm will likely be most successful in being able to retain and mobilize their employees to achieve business objectives.
All along, we thought that retention was about nurturing employees such that they would remain with a company. Given this notion that Xerox puts forth of the Return on Optimism (ROO), we come to understand that when individuals are recognized and understood by the business-the company realizes increased productivity, teams are more innovative, clarity around business objectives is commonplace and in return the company retains happier employees.
It’s not a generational thing
It doesn’t matter what generation you belong to, most people prefer to do work that is meaningful for them. If we had to define what ‘meaningful’ would look like – it would be a cross between something you are great at and something you are passionate about. Businesses have a choice of having a miserable workforce that will likely be unproductive and even destructive to the business or they can intentionally ensure that they do all that is possible to help people succeed in their careers.
How many times during the course of your career, have you been asked about what you are good at and the work that you enjoy?
In my case, I have seldom been asked this question. Admittedly, it is a loaded question since the answer will vary from person to person. What do we gain if companies looked at aligning people to their goals; while also satisfying individual career goals and aspirations? All things being equal, you would have your people doing what they love and excel at-which would in turn empower them to give you 100% of their effort in achieving business outcomes. There would be less heavy lifting where it comes to performance management, because we all would be speaking the same language of constant improvement and building on successes. Sounds like a simple solution to a nagging business issue.
How do you see “return on optimism” being used to develop talent strategy?
Want to see how your company stacks up? Take Xerox’s “Return on Optimism” quiz for further insights from top executives at Xerox and other Fortune 500 companies. Click here. Also, see my survey results here.
by Janine Nicole Dennis | Feb 19, 2014 | Business, Career, Featured, Human Resources, Talent Acquisition, Talent Management
Image courtesy of Wikimedia
Depending on who you speak to there is a talent war and every employer should be gathering up their troops to battle for the best and brightest. While I don’t disagree that there are still some highly sought after professionals that are hard to get to particularly in technical fields- I don’t see this said talent shortage/war being true in general.
What I have seen is great talent who are no longer passive but now actively open to any and all conversations surrounding new opportunities. I see those top performers as ready to have conversations about their next move, but employers being ill-equipped to receive them.
What do I mean?
This means that many of the employers speaking about the talent shortage are really spreading workforce propaganda and are in fact the root of the problem when it comes to the talent discussion. All employers want the best and brightest at their company, yet not all of them are diligent enough in how they attract, assess, develop and retain that talent. They want the finest selection of talent but are only willing to offer up salary, development, and benefits that don’t begin to compensate or reward the efforts of quality professionals.
There are various types of workers needed to keep your organization afloat. You have the top performers who will do what they are expected and offer up ideas, skills, and abilities above and beyond what you ask of them. These are your current and future leaders. You have your operational kinds that will be on time do what is asked of them and nothing more. They’re not overly concerned about upward mobility or development-just pay them for an honest day’s work and you will have them for the long haul. Lastly, you have those that will do less than what you expect and require a lot of hand-holding. These are the people that do just enough to keep you off their backs, but are not adding much to your workforce in terms of engagement and productivity.
When you think about what you want the makeup of your employee ecosystem to be- it isn’t likely that you want to attract or retain the latter kind of professional. Everyone is aiming for the best! You want those professionals that are self-motivated, productive, and ready to push the company agenda ahead.
Return on Effort
While it’s great that you are clear on what you want- are you as clear on what will attract and retain what you seek? The talent is there. They are open to conversation and helping you solve your business problems, but it comes at a price. Just as you expect ROI on your investments in them; they expect that you provide opportunities for growth, benefits, fair market value pay in return for their efforts. It’s called “return on effort”. This is where you get what you need from the employee and you in turn provide proper remuneration for their deliverables.
Be Honest
Do you have the budget or resources to garner the talent you seek? This is an important consideration for all businesses. If the answer is “yes”, your only worries is the strategy in getting and keeping them. If “no”, you have both a budget concern and work to do in terms of figuring out how you fairly and equitably distribute what you can; plus continuing to attract and retain talent despite a shortfall. This is not an easy task, but it may require you to be honest with current employees as well as new hires as to what you can really offer. Some may still join or remain with you through the struggle and others may flee. The point is it’s time employers stop selling grown adults on ideals and fluff that may never come to fruition.
Be cognizant of what you can offer as an employer and admit your shortcomings. Talent gaps and shortage may be real, but it isn’t the full story.
How will you rework your talent strategy in 2014 and beyond? Let me know how I can help?
