There are all of these articles about communication and engagement. I have contributed my thoughts in some of them. They are all useful in some regard if you want to get to the bottom of your engagement and communication issues. Except, we would have to include the one nuisance variable that most leaders and companies won’t cop to and that is: The cloak of silence.
We are working and living in the age of knowledge. We have more data points than we can use and have more information at our finger tips than previous generations. If given a chance, most leaders will cite wanting to understand their employees better. They want to understand things like motivations, propensity to leave, career aspirations etc.
What makes this problematic is leaders and companies want to know these things, but are often times not willing to ingest and digest the answers. Often times, when the answer they receive is unfavorable for them or the company – they react. The reaction is negative and usually sets such a tone that any further or future communication like it will be non-existent, censored and/or stifled.
Around the time of the 9/11 attacks here in NY the MTA came out with this whole campaign that said: ” If you see something, say something.” Many businesses latched onto this saying and started using it as a way to appear as though employees should feel free to share the things they are noticing and should feel safe to do so without fearing retaliation. There are some good eggs that truly stand by having an open, honest and communicative culture.
Others still, prefer a cloak of silence. They prefer for employees to be seen and not heard. These are companies that like when people speak up to praise the organization and its leaders. Companies that prefer a cloak of silence literally squash and black list anyone who dreams of raising a concern or anything deemed unfavorable for the company.
Let us examine through this example:
I worked for a company in a previous life that loved to hold town halls. If you know anything about town halls you know that they are meant to be open forums where people can come to have their ideas and concerns heard by those in power. The goal is that healthy debate and conversation is brought to the table by the constituents and those in power so that amicable solutions can be implemented.
When we had town halls, they spent weeks communicating the importance of our participation. It was even shared that no question was “dumb” or “irrelevant”. Yet, the first town hall I attended at this company was quieter than a church during Sermon. The CHRO spent an hour speaking about projects, opportunities, our organizational scorecard and then asked for questions. One of my co-workers raised her hand and if looks could kill she would have been dead. She continued to ask her question about adding additional members to our team, because of the excessive workload. Her question was answered abruptly and dismissed.
After the town hall, some of my more tenured co-workers spoke among themselves about how this employee who spoke up never learns her lesson. As in, she should have remained quiet instead, because clearly her question was not welcomed.
Every subsequent meeting and town hall was marred by a cloak of silence. We all knew that it wasn’t worth our time to ask questions or raise issues in these meetings despite what leadership was saying. They didn’t really want to know. It was all about faking their way to engagement and open communication – except they were doing a really poor job at it.
If you have noticed the same in your company here are some tips for building trust and getting your employees to communicate with you again:
1) Don’t ask questions, if you don’t want the answers. What people experience in their jobs day-to-day is very real. Don’t ask them to lie to you so your feelings aren’t hurt. Your employees have a right to not work in fear and you deserve to hear the truth so you can improve.
2) If delivery of certain messages are your concern, set a few ground rules for your town halls and meetings. Let’s be honest, sometimes intention doesn’t meet delivery at the finish line when it comes to communication. Having a few ground rules for meetings and town halls will help to set the tone. Be sure that your employees know you will abide by them as well.
3) When they speak, you listen and then take action. What is the point of having all of these data points, if you are going to simply hoard them – only to do nothing with it. When your employees speak up it’s an act of bravery on their part. The way they know that you have heard them is by acknowledging what was said and taking action.
Communicating doesn’t have to be difficult. Once you get over your own fears and needs to control what and how your employees say something – it will be a smoother ride for both parties.
Aristocracy of HR community, the time has come for your Czarina to take a break. In 2013, I started off my year by speaking about “introspection and execution” (see here for that post). I made some promises to myself and put some things out in the universe that make more sense in 2016 than they did back then. It’s time for me to make good on what I promised myself, but first a look back and some updates.
Here’s what I promised myself in 2013:
Three Affirmations, Three Executions:
1)Be a signal in the noise that is the world of work. I may not be the loudest signal now, but I will be that signal that makes you stop what you’re doing and ask what is that noise? You won’t ask it out of annoyance; but you will wonder where it came from and how you missed it the first time around.
2016 realization: The signal is clear and received. I have found my lane and I am thankful for the platform I continue to build.
2)I will do something extraordinary and assist those that endeavor to do something extroardinary. There is something magical about being a part of something that is bigger than all of us. I want to collaborate, coordinate, create, envision, innovate all in the name of HR. It has already begun and the story behind this will unravel as the year progresses.
2016 update: I have done some really cool things since 2013. Many of my accomplishments have been in HR, but most have been outside of the realm of HR. It’s important to take stock of where you are, where you have been and relish in your accomplishments. I am tardy to the party on this.
3)I will introspect and continue to live life with purpose. The spirit requires balance and as such I will need to examine all that I do and adjust as necessary to maintain balance and productivity. I’m not running myself into the ground like I did in 2012. Consistency, SEO, clicks – it all sounds good, and I care, but not at the demise of my well-being. If one aspect of my life is out of sync- it’s all out of whack. My personal time is making a comeback this year.
2016 update: I’m still doing my best to not run myself into the ground. I have found that finding balance between work and life is not a destination, but rather a journey.
When you are a one-woman act it all comes down to you. The articles, PR, the editing, running your business, hosting a livestream show, juggling three kids ages 7 and below etc make for many focuses, quick wardrobe changes and many hats. I have been doing this and much more in my quest for success since 2013. However, I have to consistently remind myself of why I went into business in the first place.
Three main reasons why I took this leap into entrepreneurship were:
1) To be more available for my kids.
2) To get out of the rut of rising the ranks of an organization that gleaned no personal or professional satisfaction.
3) To have more flexibility to fully enjoy my life.
This year, I have decided to make good on my promises to myself about flexibility. That means that I am taking deliberate actions to play as hard as I work, while managing my tribe and their affairs more efficiently. Please know that this is not a perfect science. Any Work-At-Home Mama knows any good plan can be thwarted by life and your kids – despite our best of intentions.
Here are some things I have put in place to make good on these promises I made to myself:
1) I am being intentional about flexing my work week. I’ve cut my work days down to four days and it may go to three at times. I will obviously continue to put in the necessary hours to keep my business on a growth trajectory ; but I am no longer working for the sake of working.
2) Building in dedicated time for family and myself to decompress from the work week. We all deserve time to zone out and just be.
3) Whether it is ordering groceries or hiring a virtual social media strategist to keep my profiles humming – delegation at this point in my business is necessary for the maintenance of my sanity and continued growth.
All of that being said, I’m taking a break from the blog and social media for the next two weeks. I will return on July 18th. There will be no real-time instagramming, snapchatting, livestreaming, facebooking or awe-inspiring workforce wisdom coming from this here blog. I need a moment to regroup and relax – which is something that has become a priority for me.
Through the magic of delegation and various platforms you will continue to see my posts and shares.
I am really excited to spend quality time with my family during this break. Most importantly, I am excited to wake up and know that there is nothing I need to do other than put on my swimsuit and head to my cabana near the pool.
I want you all to know that I appreciate all of the support, shares, kind words and encouragement I get from you all. It means a lot to me and keeps me going and grinding.
I hope you all are enjoying your summer so far. See you back here in two weeks.
See below for some of my favorite content for 2016 and things to look forward to.
Marijuana Legalization has been a topic that evaded me until recently. I had no real interest in it. That was until I started watching a channel called Viceland on my Amazon TV. There is this very interesting show called ‘Weediquette’. The show is hosted by Krishna Andavolu and chronicles him visiting not only U.S. states that have legalized marijuana – but families and businesses affected by the changing landscape of medical and recreational use of marijuana globally.
While the general approach is to focus on how your state is handling the legalization of marijuana – I believe it is beneficial to understand the larger story of how marijuana legalization is being navigated by the average citizen. If you are knowledgeable about how it affects citizens on the whole in your state – it is likely to inform you of how it could or maybe influencing your employees.
To date, there are 25 states in the U.S. that have legalized medical marijuana use and just four states that have legalized both recreational and medical marijuana use. According to Governing.com, the four states where marijuana has been legalized for both recreational and medical use is: Alaska, Oregon, Colorado and Washington.
What makes the legalization of marijuana particularly difficult is the following:
1) Marijuana is still illegal at the federal level.
2) Much of the state legislation is so vague that it is hard to understand what is permissible and what is not.
3) Safety concerns and increased employer liability for undetected and undisclosed marijuana use.
This isn’t the first time HR practitioners have had to lead in the face of legislative uncertainty. Nevertheless, it doesn’t make our jobs easier.
My colleagues at Assurex Global have been kind enough to share the infographic below with me. It outlines the state of marijuana legalization and what you should know and be doing to safeguard your organizations.
I completely get that there are many businesses that continue to feel the pinch financially. With that “pinch” it requires cutbacks in certain areas and in some cases across the board. One of the areas I am seeing some less than reasonable cuts in is: supplies and tools. You may be thinking that this is extremely reasonable to do in a time of strained budgets, but it really isn’t.
Please know when I say “supplies and tools”, I’m not talking about the kind of cutbacks that result in getting rid of the colored post-it notes to go with the budget yellow ones. I’m talking about cuts to supplies to the extent of employees not having enough resources to do their jobs.
Still in the dark? Here’s an example.
A world-renowned law enforcement agency with millions of dollars earmarked annually for its operation has a printing paper deficit. In many of its departments it is a requirement to print various pieces of information to complete several of their processes. The printing paper deficit has gotten so bad that employees hoard reams of paper when they are ever lucky to receive a shipment. The hoarding of paper means that many employees are left without any paper which then causes them to beg and barter among themselves for company resources to get their jobs done.
To make matters worse, there are two said printers in some of the departments with high-volume printing work, which means there are constant interruptions to the flow of work to wait for other printing jobs to finish before retrieving their own work.
One day, there was very little paper, computers were having a moment, and one of the printers was out. Keep in mind that there is also a quota looming over these workers heads for having to have a certain number of queries done on new hires per day. With no letting up on the queries despite the severe deficit in office supplies to get the job done, the employees are left thinking: ” What do you want me to do?”.
Let’s talk systems and tools.
How do you have employees show up and expect them to work without access to the very systems they need to get the work done? In a recent instance, an employee went almost four months without having properly assigned codes and access to the systems they needed to get their job done. Instead, they had to use the usernames and passwords of a co-worker to complete work. During this time of sharing usernames and passwords, the co-worker changed codes frequently without sharing this with the new employee – so you can imagine there were several lockout instances.
Again, I can’t understand how we can talk about employees being unproductive, yet not give them the resources or tools necessary to get the job done.
If your budget is scant or you have fallen into this rut without realizing it – let me be your light and guide to proper onboarding and productivity measures:
1) No one should be transferring or hired into your company without being allocated the pertinent tools, resources and/or access to systems. You want productivity on day one and your employees want to be productive. Create a simple system for onboarding new people so that their access to things doesn’t fall through the cracks. It is not your employees’ responsibility to onboard themselves and properly assimilate. We must do better!
2) Purchasing office supplies is not your employees responsibility. Now, I’m not saying if your employee enjoys a certain expensive pen or supply that they shouldn’t be responsible to purchase it on their own dime. I am saying that if you cannot afford printer paper, you have a bigger cash flow or budget problem on your hand that needs to be addressed. Outside of maybe teachers and healthcare professionals purchasing applicable uniforms, there is no good reason in my head why an employee should have to purchase supplies out of their own money to complete your work.
3) Less is only more when employers are saving dollars. Sometimes you have to invest. If the expectation is for a high-volume of work to be churned out, you need to speak to your staff regularly to keep a pulse on how the technologies, tools, processes and resources available to them are working out. Often times, we see the work getting done and assume all is well on that front. The reality is your employees – in many cases are moving mountains, dealing with your cutbacks and creating workarounds to get your work done. The least you can do is check-in with them and make the investment when it is clear it is time for an upgrade.
When it comes to work, we are only as productive as our environment and resources will allow. Work ethic matters as well, but for the sake of the article we will assume most people come to work with an intention to do their best. Give your employees the support, resources and tools they need and watch them thrive.
This week, I am finding it hard not to reflect on being a mother with Mother’s Day coming this Sunday.
I sincerely believe that all of the blessings and transformative instances I have experienced over the past seven years can be attributed to me being a mother.
The act of having to put someone or in my case – three little someones before my own needs has taught me selflessness in a way I don’t think would have been possible without becoming a mom.
When it comes to my business, I believe I owe it all to my children. If I hadn’t had my two daughters whose ever-rising daycare costs took a healthy chunk of my salary, I may not have explored my former employer’s option for teleworking – which then lead me to thinking about building my own business.
All of the hustling, juggling, and lack of boundaries between work and motherhood were a few of the reasons why I took an extremely preliminary idea of starting my own business from concept to reality in less than one year.
Now, as a work-from-home mama, my days can be pretty crazy. Running a bustling business, wrangling a 4 year old, an almost two year old, and a seven year old – while supporting each developmentally, emotionally and academically can be exhausting.
Couple that with my business which is scaling nicely and imagine the angst and euphoria of figuring out who gets to stand-in for me while I pursue business opportunities- many of which are out-of-state. Like I said, both exhilarating and exhausting.
Thankfully, each of them are growing nicely in their own ways. They have gotten use to some of how my schedule and business impacts our home dynamic.
Every once and again, one of them will say to me: “You’re the best Mommy I ever had.” I usually say “thank you” and chuckle thinking: “I am the only Mommy you have ever had”; but I digress.
That “thank you” means so much more than they know.
I want my kids to know that I am thankful to them for forcing me to be a better person. They need to know that I was probably operating at a quarter of my greatness prior to having them.
I need them to know that when they pardon me for being imperfect – I am in return learning to be kinder and more forgiving of my own shortcomings.
The ability to see something both old and new through the eyes of a child is a gift.
Life has an unfortunate way of suppressing the aspects of the human experience that are innate to us all. Creativity, fun, laughter without abandon are just a few things I have invariably lost and regained as a result of wanting to live in the moment with my children.
I don’t say all of this to suggest that you will be a selfish, boring, non-creative person for not becoming a mother. From my perspective, I see my children as my divine counsel pushing me to be a better version of me in a very imperfect and non-linear manner.
They will never truly understand how they are doing that nor will their precious little brains understand now how much it means to me.
To all of the mothers (biological and non-biological), our one day per year is coming, but be sure to take time everyday to recognize the magnitude of all that you do. Know that even when you think you are screwing up, you are just fine.
Happy Mother’s Day to you all! Be sure, to put those little people to work on Sunday and enjoy the day!
In case you missed it, I have a show on Thursdays called: Ask Czarina Live ™ .
In the episode below, I talk about being a working mom and the struggles many of us face in juggling home and professional pursuits. I hope it is helpful!
