Almost everyone uses social media, but should you use it in your recruitment process? Many recruiters are turning to social media to help solicit applications so it makes sense that those same individuals would then use social media to screen those applicants.
In a survey conducted by Harris Poll on behalf of CareerBuilder, 2,380 hiring and human resource managers were polled regarding their usage of social media in screening applicants. Of those polled, 70% used social media to screen candidates before hiring them, a percentage significantly higher than in years past.
However, since the laws and regulations surrounding social media and the workplace are still evolving and being established on a case by case basis, it can be risky when using those outlets for employment screening.
When using social media to screen applicants, make sure to adhere to a process. You will want to continue to adhere to employment legislation and avoid bias. To help you as you go through this process, read the following tips to help you avoid any legal risks.
Know the Legislation
Using social media to screen candidates can be tricky since using certain information (race, gender, approximate age, ethnicity, religion, etc.) gathered from those sites could lead to discrimination in the hiring process, which is against the law.
To avoid discrimination through social media, make sure you know the laws for equal opportunity employment. Having a solid grasp of these laws can help you avoid any missteps. If you have still have questions, consult an attorney that is well versed in employment law.
For a list of state legislation regarding social media usage, check out this list compiled by the Society for Human Resource Management.
Establish a Consistent Process
To avoid bias and discrimination, establish a protocol for social media screening. For example, screen all potential candidates at the same time and in the same way in the recruiting process (i.e. after their first in-person interview, checking Facebook and LinkedIn). Evaluating candidates at the same time in the process and via the same social media outlets helps keep the evaluation fair.
You can also take it a step further and assign someone unrelated to the position to screen candidates. Having someone who is not associated with the role or hiring decisions can keep bias at a minimum.
Keeping a record of your searches can help if any questions arise concerning your use of social media employment screening. This is particularly helpful if you find something that makes you eliminate a candidate due to their social media presence like unprofessionalism, bigotry, etc. Print or save a screenshot of the questionable content to have on file should legalities ensue.
Ideally, a candidate’s social media presence will simply reinforce their resume. However, as evidenced by recent events, employees’ social media presence can be very different than what they present in an interview or at the workplace. Screening applicants via social media can be helpful in finding a candidate that is the right fit for your company and the position for which they applied as long as you continue to follow employment regulations.
Rachel writes on a variety of HR related topics for Built for Teams an HR Software Solutions Provider for Mid-Size businesses. Built for Teams is brought to you by the developers at Objective Inc.
Campaign/FTC disclosure:This is a sponsored product review. I will receive compensation for this post. I only work with companies I feel have great products, services and offerings. In accordance with my blog disclosure statement, I will only work with and showcase products, events and/or companies I believe my readers will benefit from. I am not formally employed by Lanteria HR. All thoughts and viewpoints are created and written by me. I am disclosing this in accordance with the Federal Trade Commission’s 16 CFR, Part 255: Guides Concerning the Use of Endorsements and Testimonials in Advertising.
One of the things that has bothered me from the very beginning with certain HR Technology solutions is the lack of flexibility. Sure, they all preach about how flexible their solutions are; but analysts who have been through their share of implementations can attest to a different reality.
We have been able to convince most of the HR industry that having technology to streamline and/or facilitate their internal processes has some substantial wins where both productivity and consistency are concerned. Now that we have their attention, it would seem that we need to meet them where their customer journey begins.
As someone who has worked in HR previously, I know that the customer journey towards purchasing HR Technology isn’t often a proactive decision; but rather a reactive decision that commonly results from several, separate, yet connected pain points with processes and/or home-grown systems. There are usually work-arounds for the work-arounds and systems that don’t speak to one another which causes inefficiency and frustration for those doing the work. When your solution arrives on the scene to save the day, the single, most impactful thing you can provide is a flexible solution.
Although there is plenty variation in customer needs, most HR professionals will agree there are some basic needs that can be extrapolated across our industry.
Here are a few of them:
HR professionals prefer a solution that is has the capacity to scale accordingly with business as it continues to grow.
HR professionals prefer a solution that is intuitive, can incorporate their company lexicon and doesn’t require a lot advanced training or thinking to utilize it.
HR professionals expect the solution to make their jobs easier.
Recently, I had the pleasure of getting an inside look into a solution I was unfamiliar with called: Lanteria HR. Lanteria HR is a global HR Management (HRM) solution best suited for mid-sized to large companies. They currently service companies with as little as 50 employees up to 20,000 employees. If you are an Office 365 customer/fan, you will love the way Lanteria HR integrates with SharePoint and the Office 365 product. Lanteria HR is a SharePoint-based system which means you will enjoy the personalization of roles as it integrates well with Microsoft Office. Lanteria HR prides itself on their ability to meet their customers’ configurations needs without expensive software customization.
Lanteria HR has 9 functional areas that you can utilize via the various modules delivered via the solution.
The functional areas Lanteria HR covers are: Core HR, Time & Attendance, Compensation, Recruiting, Onboarding, Performance Management, Learning, Succession Planning and Reports. You will find that each of the five modules in the solution allow for easy toggling back and forth without issue.
When it comes to user roles there are three within the solution. There are the Core HR users better known as “Super Users”. Then, there are the roles of “manager” and “employee”. Lanteria’s team can also create custom roles depending on your organizational structure needs. During my testing, it was great to simply change existing organizational charts; but also to be able to create new departmental and group-specific hierarchies as your organization changes and scales.
Learning & Development has a special place in my heart
With a natural focus on retention being prevalent in the HR sphere, technology that can facilitate the ongoing process as well as the roll-out of programs to a large number of people will become important.
In Lanteria HR’s Learning Development module, every employee has a development plan and profile. They have delivered reports that track L&D milestones. In addition, you have the ability to deliver and L&D training directly from the solution.
Types of training that you can have in this system are: E-Learning SCORM courses, Video, Homegrown Training Programs, MP4 files and/or links to training hosted on the internet (i.e. Vimeo or YouTube).
Where Succession Planning is concerned, I like that they focus heavily on career pathing, internal talent pools and delivering career goals at all three role levels through their dashboards within the module.
What does implementation look like?
Implementation for Lanteria HR is about 2-3 months from the time a contract is awarded. There are once a week meetings where you will meet with your assigned project manager and engineer. It is recommended that you have at least 1-2 people internally that can serve as your implementation team. All training is delivered remotely via the train-the-trainer method.
What do their Service Level Agreements (SLA) look like?
Lanteria HR allocates engineering time as part of your licensing package. Since your solution will can be hosted on-premises or delivered as a SaaS solution, you will either rely on your internal IT Team or Lanteria’s team for resolution of any technical difficulties experienced. Major updates happen 1-2 times a year. Lanteria’s support team troubleshoots technical issues when they’re related to Lanteria HR. If you experience issues with SharePoint, it should be resolved by your SharePoint administrator, IT team or anyone who manages your SharePoint.
What about pricing?
Lanteria HR charges per license/module. All fees for licenses include the cost of the license and implementation. Prices will vary as they serve customers internationally. You will need to contact them to be properly priced-out based on your company, team and needs.
All in all, if you are looking for a solution that has the capability of being delivered on-premises or in the cloud; with greater flexibility, personalization and control over your next HRM solution Lanteria HR is worth a look. It is simple, does all of the things that we as HR practitioners need to do in a day, plus has some extras that can help us drive the proper messaging and programming around Recruitment, Retention and Succession Planning.
Want to see the latest version of Lanteria HR? Check out there short feature tour here.
Get know Lanteria via their product overview below:
Are we still at a point where leaders are unable to provide their employees with constructive feedback regarding their performance?
I’ve recently been made aware of several situations where there are clear deficits in performance from a team perspective in companies. In most instances, everyone on the team knows who is and isn’t pulling their weight and that includes the leaders.
You would think that this should be a slam-dunk scenario whereby the supervisor and/or leader – actively deals with the team members who are slacking off via performance discussions etc. I’m finding that this is not the case. Instead, leaders are opting to have general and redundant conversations with entire teams as an attempt to appear fair in how they delve out criticism.
I would argue that this approach is having the opposite effect. The impact of this approach is employees that are performing at and above expectations are unfairly being subjected to criticism that isn’t a reflection of their individual performance. Having to endure this criticism as a whole rather than individual performance being addressed makes employees feel as though they are working in a “romper-room” environment causing them to not only reject any pertinent criticism that follows; but also creates resentment among team members.
Here’s an example:
Let’s say I am a recruiter on a team of five recruiters for a manufacturing company. We all handle “easy-to-fill” positions, but requisition volume is high as is turnover organization-wide so we are in a constant state of active recruitment. There is an established number of hires each recruiter is required to upkeep on a monthly basis in order to ensure the plant has enough workers to absorb new work coming in via new contracts. In this scenario, the magic number is 30 new hires per recruiter. Three of the recruiters including myself meet and/or exceed the expected number of hires. The other two recruiters consistently hire between 15-18 people and claim they cannot possibly meet the established quota.
The three performers along with the leaders are aware that these two are the weakest links on the team and also recognize that their inability to meet the established number of hires has to do with a mix of poor work habits, slacking and a lack of urgency where they are concerned.
There are a few options in handling this situation:
Continue treating the whole indifferently because parts of the team are not working in an optimal manner by imposing daily monitors of work completed on the entire team as well as threats of disciplinary actions.
Have a performance discussion with the two recruiters who aren’t meeting the standard – while highlighting how they may work more efficiently. Additionally, recognize the recruiters who are consistently performing so they are aware that their efforts are appreciated and being seen.
Number #2 would be the most optimal solution to dealing with this situation. This scenario reminds me of grade school when there would be a student who misbehaved consistently during class. Teachers that had the better sense knew that it was far better to remove unwieldly students from the classroom in an effort of not robbing the other attentive students of quality instruction time.
The same is true here. It isn’t fair to your employees who are doing the right thing to be subject to rules, disciplinary actions or indifferent leadership because you refuse to deal with their co-workers’ performance issues .
Communicate, document, and/or cut ties with employees that aren’t meeting performance standards, if you need to. Just know that no grown adult wants to be treated like they are back in preschool, because you are incapable of addressing performance concerns head-on.
I recently had the pleasure of speaking with Human Capital Institute on the HCI Podcast. The focus for our discussion was: The Future of Predictive Analytics in Talent Management. It’s interesting to think about the future of this union- yet it would seem that we are getting ahead of ourselves to be so forward-thinking. One of the things I hope came across in this podcast was that the adoption of predictive analytics, big data and the like doesn’t need to be complicated.
In recent weeks, I have discussed the perils of trying to keep up with every trend in business. The key to unlocking the potential of this perfect union between predictive analytics and talent management is starting with what you have – regardless of where you think you need to be on the data continuum. There’s no script anyone can write for how HR should be utilizing data. Every organization has to decide why the data they are collecting is important and how the answers they receive will help them improve something or reach an outcome.
It is my belief that talent management is one of the more useful places to start to use analytics. How many more times can your times can you meet to decide what referral sources garner your recruitment team the best candidates? This is a common discussion among recruitment teams that could be easily answered if you can get everyone to focus in on the data surrounding referral sources. If you know what’s working and what is not you can begin to document trends. When you start documenting trends, you can start being more predictive in modeling and forecasting your recruitment efforts against the data you have for referral sources. The same is true for using analytics for retention, development and succession planning.
Here’s a tip:
It doesn’t matter where you start looking within your talent management practices. Choose an area. Decide what you want to measure and then examine it consistently to discover trends. Those trends will help illuminate blindspots and areas of untapped opportunity. Once you know what those areas are, you start to take action. Additionally, your goal is to use the trends you find to forecast and model for the future – instead of operating and/or planning just-in-time.
Predictive Analytics isn’t about taking one giant leap or step. It is about the cascading of knowledge you derive from your data around talent management to make better decisions. Becoming data-driven requires an open mind, consistency, and action.
Listen to my podcast with HCI below to hear what else I had to say about this perfect union of predictive analytics and talent management.
On Wednesday 9/9/15, Steve Levy and I kicked off the first of three webcasts hosted by College Recruiter called: Honest Diversity Conversations. The aim of these webcasts is to step outside of the realm of the typical diversity conversations. We want to open the eyes of business owners and HR practitioners alike to the issues and missed opportunities that exist when we don’t consider the impact of what’s going on in society, their homes and most importantly the impact of our policies and procedures.
Last week marked our second week of Honest Diversity Webcasts. Our focus in the second webinar was on Discrimination and The Hiring Process. It’s easy enough to direct people in their job search. Preparing them for the potential injustices that lie ahead is less prevalent. It is very clear that even in an age of information, many candidates are still unclear about what their rights are and what actions they can take when faced with discriminatory activity.
From an employer standpoint, ensuring a fair hiring process means being able to take an objective look at your hiring process regularly to make sure your intentions match what is in practice. There is also an opportunity for employers to define what success in hiring looks like and measure against it. Without looking at data, it is clear that some employers can make assumptions about the efficiency of the hiring process and/or success of diverse people within their organizations. Diversity and Inclusion practices are not checklist items. It should be interwoven into how you operate in business. You need to be dedicated to ensuring that people of all demographics can be successful in being hired and retained.
In this webcast we discussed the less obvious ways candidates are discriminated against. We also tackled the trend of diversity mentorship programs and answered whether most diversity training is short-sighted. Check it out and join the conversation.
Register for the final webcast in this series on “Bias Leadership” here . We hope you will join us.