A common concern in the workplace is communication and how we utilize technology to facilitate it in a way that is useful to everyone. When I started in HR 10 years ago, it was fairly common to see drafted memorandums being sent within organizations to inform department and even specific people about important matters. We moved from memos to email for important and immediate messages and that has now taken precedence. Fast forward to 2015 and we have not only email, but we have instant messaging, social media, texts, communication apps and workforce platforms like, Podio, Yammer and even Evernote.
So much technology… very little commonsense.
With all of the various modes of communication that we have available, I find there is still confusion around when we should be using technology to enable efficient communication and when we simply need face-to-face contact. For instance, something like sending your team’s schedules would probably be best sent via email or communicated in person. Of late, I have heard multiple complaints by employees in a variety of industries that state they are texted their schedules and sometimes miss it depending on their WIFI signal. I get most of my texts, but I have also missed plenty of texts as well due to kinks in service and the airwaves. It isn’t a perfect technology yet, so I remain perplexed as to why something as important as someone’s schedule would be sent this way.
Another scenario that keeps cropping up is the text to let your manager know you will be absent. A phone call or even an email would suffice in a case like this. Texting that you will be absent is hardly a reliable or reasonable way of communicating that message.
Let’s talk about email…
Email is both a business necessity and bane of evil. We all receive way too many emails. Worse yet, we barely read the contents of the emails we receive because of competing demands and time constraints. If your email is longer than 2-3 small paragraphs, you may want to get up and have a conversation. Additionally, if your question or commentary contains confidential or sensitive material, you may also want to think about having a face-to-face conversation. Some of this is commonsense, yet the endless availability of technology for the purpose of communication colors our ability to make sensible judgments in how we use these resources.
The Social Smackdown
Social Media is a groundbreaking technology in the context of communication. Nevertheless, there isn’t a week that goes by where someone hasn’t abused the immediacy and permanence of Twitter’s 140 characters or Facebook’s never-ending text box with everything from random thoughts to bigoted rants. There have been several articles written and many PSA’s on how you use these platforms to communicate. Many people listen, but still others opt to communicate the wrong messages without regard for it’s immediate impact.
Thank you for applying…
In this discussion of ways that communication and technology are at odds, we can not forget the automated templates delivered to candidates during the recruitment and selection process. I will be transparent in saying I appreciate the templates that live in the average ATS. Before you throw tomatoes- here is why:
1) It allows a recruiter dealing with high volumes of candidates to get a tailored message out in a timely fashion.
2) It is great for record-keeping since each is time-stamped and attached to candidate’s profiles.
3) It gives the recruiter back their time and eliminates a ton of phone time traditionally allotted for corresponding with candidates.
That said, you actually have to take the time to ensure the message is tailored. Some of you out there are just rolling this feature out with no effort and it is destroying your brand each time a candidate receives a template that hasn’t been configured- but I digress. This automation doesn’t absolve recruiters from having any interaction with candidates- it just automates a portion of your process. To that point, there are many other instances in the hiring process and beyond where an automated message will not suffice and may even be seen as discourteous.
When we talk about technology and how it helps us to communicate; we have to remember that in all things that help us there is a limit. I firmly believe that teams need to establish communication guidance, so that everyone is aware of how they will be expected to communicate in a variety of situations. This is not a policy, but rather a standard operating procedure or living agreement for communication. In establishing this sort of guidance, I believe we can eliminate unnecessary email, texting for inappropriate reasons and overall misuse of technology when communicating.
Want more? Click here to watch the latest “Ask Czarina” episode on this post on “The Aristocracy of HR” You Tube Channel.
Campaign/FTC disclosure:This is a sponsored post. I will receive compensation for this post. I only work with companies I feel have great products, services and offerings. In accordance with myblog disclosure statement, I will only work with and showcase products, events and/or companies I believe my readers will benefit from. IBM has hired me as a brand ambassador for this campaign because of my participation in the IBM New Way to Work Futurist Influencer Program. I am not formally employed by IBM. All thoughts and viewpoints are created and written by me. I am disclosing this in accordance with the Federal Trade Commission’s16 CFR, Part 255: Guides Concerning the Use of Endorsements and Testimonials in Advertising.
Image courtesy of IBM.
As a philosophy enthusiast, I have always loved Rene Descartes’s take on the existence of things which is: “I think, therefore I am.” He believed the only way we could be certain that we exist is when we are thinking. Given the nature of the rapid advancements of our time, I believe he would be certain that we exist just by the sheer numbers of inventions that have cropped up over the last decade.
What if we switched up his quote a bit to say: “I create, therefore I am.” In the context of 2015, wouldn’t it be fair to say that people who create products, businesses, art, music, and even content have infinite existence and visibility by virtue of what they create. Whether or not the things they create are successful doesn’t much matter. The very act of creating something is an extension of their existence as a human being. In many cases- what they create has a lasting effect and impact long after the creator is gone.
These lasting effects are footprints that ensure that future generations have blueprints (some unfinished) that peak curiosity and fuel invention and innovation for a long time to come. This is how it has been and so it will continue in the future.
When we look back at this time in history, it will mark rapid advances in technology and innovation. It is a time ripe with opportunity for anyone to create something new and/or improve something that could be better. In retrospect, we may question anyone who failed to create anything useful during this period. Yes, you have to have an idea, plus a plan and the audacity to believe in your ability to have an impact- but how can you not be inspired to create something with so much innovation and necessity at play?
To be a creator doesn’t mean you need to be building multi-million dollar companies. It can be as simple as creating something that solves a problem for one person. For that matter, you may even create something that improves your own quality life. It would be self-serving, but at least you created something. Let’s take a broader look at the art of creation and this period of time in our history. There are still unperfected technologies, deficits of basic resources like clean water and adequate food in many countries around the globe; as well as socio-economic catastrophes that seem never-ending.
If you can sit back and watch all of these human and technological conundrums continue into the next century without recognizing what your part in it is- that is disappointing. The only way we continue to exist is by creating things that are needed and keeping the innovation going. I am often asked what the most important aspect of the future is. My answer is always: “the people” or “humans”. We have the ability to change it all.
This is why I am so honored and excited to be attending the upcoming TED@IBM conference in San Francisco on October 15th. I am in a state of constant creation, but I am always eager to be fed new perspectives, ideas and inspiration that in turn inform everything from how I live my life to how I run my business. This year’s theme is “Necessity and Invention”. Each of the speakers touches on some aspect of the human experience by discussing a “need” or “an invention” that will impact us all.
To see the agenda, lineup of impressive speakers and register for this event, visit IBM.com/TED for more information. In addition, I will be live tweeting from this event and expect there to be lots of live content being streamed during the event. To keep up with the latest and greatest during the conference, follow the #TEDatIBM hashtag.
On Wednesday 9/9/15, Steve Levy and I kicked off the first of three webcasts hosted by College Recruiter called: Honest Diversity Conversations. The aim of these webcasts is to step outside of the realm of the typical diversity conversations. We want to open the eyes of business owners and HR practitioners alike to the issues and missed opportunities that exist when we don’t consider the impact of what’s going on in society, their homes and most importantly the impact of our policies and procedures.
Last week marked our second week of Honest Diversity Webcasts. Our focus in the second webinar was on Discrimination and The Hiring Process. It’s easy enough to direct people in their job search. Preparing them for the potential injustices that lie ahead is less prevalent. It is very clear that even in an age of information, many candidates are still unclear about what their rights are and what actions they can take when faced with discriminatory activity.
From an employer standpoint, ensuring a fair hiring process means being able to take an objective look at your hiring process regularly to make sure your intentions match what is in practice. There is also an opportunity for employers to define what success in hiring looks like and measure against it. Without looking at data, it is clear that some employers can make assumptions about the efficiency of the hiring process and/or success of diverse people within their organizations. Diversity and Inclusion practices are not checklist items. It should be interwoven into how you operate in business. You need to be dedicated to ensuring that people of all demographics can be successful in being hired and retained.
In this webcast we discussed the less obvious ways candidates are discriminated against. We also tackled the trend of diversity mentorship programs and answered whether most diversity training is short-sighted. Check it out and join the conversation.
Register for the final webcast in this series on “Bias Leadership” here . We hope you will join us.
On Wednesday, Steve Levy and I kicked off the first of three webcasts hosted by College Recruiter called: Honest Diversity Conversations. The aim of these webcasts is to step outside of the realm of the typical diversity conversations. We want to open the eyes of business owners and HR practitioners alike to the issues and missed opportunities that exist when we don’t consider the impact of what’s going on in society, their homes and most importantly the impact of our policies and procedures.
One of the questions we didn’t get to was:
“Speaking of the racially-fueled riots in cities around the US, we can imagine most companies being tight-lipped about what was going on. In your opinion, does the company have a duty to address social issues of the moment?”
Allow me to answer. Remaining tight-lipped about the racially-fueled topics of late is both a mistake and missed opportunity. When 9/11 happened 14 years ago, there was not a person that I encountered at work or after 5pm that did not want to discuss what happened. I suspect that was the case because we were so blind-sided by the event. However, I also believe it was a constant conversation because it was not just an attack on one demographic; but an attack on people from all walks of life.
The fact is unless an event affects the majority we tend to ignore it or minimize it. Likewise in HR, we tend to ignore racial undertones, sentiments and even discriminatory speech until it is a bigger problem. In my opinion, companies have a duty to speak up about atrocities in society. However, I’d like to add that it is really a matter of preference and what you want to be known for. If you care that your employees see you as a company that genuinely cares about the trajectory of the human race; you may be inclined to tackle this. Conversely, if you don’t see current events or news headlines as connected to your business this may not be something you would address. Either way, all of us in HR must remember that silence is as much of an answer as a carefully crafted one.
If any of these recent events directly affect any portion of your workforce, they will remember your laughter and never-ending chatter during the typical and often-times nonsensical water cooler discussions. They will also remember that you said nothing- if that is what you choose. Both are equally damaging as we live in a time where social responsibility is an expected business competency.
Compliance and legal considerations aside, we work in the human side of business where it is inherently required that we ensure the well-being of our employees. It is our duty to see that people can come to work everyday as a whole person affected by the elements of life and society without judgment.
Steve and I had a spirited conversation about everything from HR not having the guts to have these conversations to why most diversity programs lack on this webcast. We hope you will join us for the remaining two webcasts. You can register here.
Check out the webcast replay below and join the conversation.
Want even more? Check out my preview of the “Honest Diversity Conversations” webcast series on “The Voice of Jobseekers” Podcast here.
Good Morning HR Aristocrats! Are you mourning the end of the summer like I am? We are on the heels of fall and I have lots of new content across all of my channels to share. This week, I decided to take a bit of a break here, but wanted you to know about new content I have elsewhere. If you’re looking for some good reads and wondering where the “CzarinaofHR” is- you can find me in these places:
Synopsis: The post is about knowing when it is time to delegate work or outsource some of it- so you can be a more effective entrepreneur. I regularly contribute at Womeneur. Please check them out for some great content from some of the top women professionals and entrepreneurs.
Synopsis: Did you know that women-owned business has grown 74% since 1997? Women are taking entrepreneurship by storm and I find it not only fascinating; but an enduring trend. Just Haves.com is a lifestyle blog founded by Justine Santaniello, Lifestyle and Trend Expert. Look for more from me on her blog this fall and check out her blog for more great content. Also, join Justine on Wednesday night at 8pm for her #JustHaves Twitter Chat. Great topics, Lots of fun.
Synopsis: Where there is a union, there is often a culture of mediocrity. When you have employees with a sense of entitlement and management that is too fearful to ensure that union members play by the same rules as their non-union counterparts- it can be disastrous. If you’ve worked in a union environment and want a fresh perspective- take a peek.
Synopsis: I will be featuring my business this evening on “Black Biz Scope”. What is #blackbizscope? It is a community that promotes and supports black-owned businesses. They do this by allowing black business owners to present their businesses during 5-10 minute slots on Periscope. To be introduced to some great businesses and owners, tune in every Friday from 10-11am EST and 6:00-7:45pm EST. I will be on tonight at 7:45 EST to present my business: Talent Think Innovations, LLC. If you are on Periscope, follow me at: @CzarinaofHR.
To round out my list of endeavors this week, I have a new Ask Czarina up on “The Aristocracy of HR” You Tube. Have you subscribed yet? If not, subscribe now to get regular updates on future “Ask Czarina” shows. You can find my latest here.
Summer is over…practically, but there’s lots to be excited about as we slip into colder weather. Thanks for reading and supporting me. I appreciate every eye that graces this page.
Here is one of my favorite summer songs and I quote it in my latest “Ask Czarina”. Have a great weekend!
