Are we still at a point where leaders are unable to provide their employees with constructive feedback regarding their performance?
I’ve recently been made aware of several situations where there are clear deficits in performance from a team perspective in companies. In most instances, everyone on the team knows who is and isn’t pulling their weight and that includes the leaders.
You would think that this should be a slam-dunk scenario whereby the supervisor and/or leader – actively deals with the team members who are slacking off via performance discussions etc. I’m finding that this is not the case. Instead, leaders are opting to have general and redundant conversations with entire teams as an attempt to appear fair in how they delve out criticism.
I would argue that this approach is having the opposite effect. The impact of this approach is employees that are performing at and above expectations are unfairly being subjected to criticism that isn’t a reflection of their individual performance. Having to endure this criticism as a whole rather than individual performance being addressed makes employees feel as though they are working in a “romper-room” environment causing them to not only reject any pertinent criticism that follows; but also creates resentment among team members.
Here’s an example:
Let’s say I am a recruiter on a team of five recruiters for a manufacturing company. We all handle “easy-to-fill” positions, but requisition volume is high as is turnover organization-wide so we are in a constant state of active recruitment. There is an established number of hires each recruiter is required to upkeep on a monthly basis in order to ensure the plant has enough workers to absorb new work coming in via new contracts. In this scenario, the magic number is 30 new hires per recruiter. Three of the recruiters including myself meet and/or exceed the expected number of hires. The other two recruiters consistently hire between 15-18 people and claim they cannot possibly meet the established quota.
The three performers along with the leaders are aware that these two are the weakest links on the team and also recognize that their inability to meet the established number of hires has to do with a mix of poor work habits, slacking and a lack of urgency where they are concerned.
There are a few options in handling this situation:
- Continue treating the whole indifferently because parts of the team are not working in an optimal manner by imposing daily monitors of work completed on the entire team as well as threats of disciplinary actions.
- Have a performance discussion with the two recruiters who aren’t meeting the standard – while highlighting how they may work more efficiently. Additionally, recognize the recruiters who are consistently performing so they are aware that their efforts are appreciated and being seen.
Number #2 would be the most optimal solution to dealing with this situation. This scenario reminds me of grade school when there would be a student who misbehaved consistently during class. Teachers that had the better sense knew that it was far better to remove unwieldly students from the classroom in an effort of not robbing the other attentive students of quality instruction time.
The same is true here. It isn’t fair to your employees who are doing the right thing to be subject to rules, disciplinary actions or indifferent leadership because you refuse to deal with their co-workers’ performance issues .
Communicate, document, and/or cut ties with employees that aren’t meeting performance standards, if you need to. Just know that no grown adult wants to be treated like they are back in preschool, because you are incapable of addressing performance concerns head-on.